Smithfield Foods · 1 week ago
Customer Success Specialist
Suffolk, VA
Full-time
Onsite
Entry, Mid Level
2+ years expSmithfield Foods is an American food company with a leading position in packaged meats and fresh pork products. They are seeking a Customer Success Specialist to manage the entire order process, ensuring high case fill rates and on-time delivery while building strong relationships with top corporate accounts.
Food and BeverageHospitality
Responsibilities
Manage the entire order lifecycle from entry to delivery, both domestically and internationally
Partner with Supply Chain to reduce shortages, late deliveries, and OTIF deductions
Address customer shortages, provide root cause analysis, and implement recovery solutions
Work with Transportation to meet truck utilization goals and provide updates to customers, sales, and brokers
Ensure adherence to order management policies to minimize errors and maximize efficiency
Build strong, trusted relationships with customers through timely communication
Host calls with sales, supply chain partners, and customers to resolve issues
Maintain accurate Customer Master Data and assist with order entry delays
Support Loss Prevention on incorrect or rejected orders
Partner with Distribution Centers and Plants to prioritize customer orders
Manage high-volume communication and resolve issues promptly
Defuse high-pressure situations and remain solutions-driven
Promote increased order size, direct plant shipments, and customer initiatives
Own top revenue accounts and manage customer order trackers for visibility on shortages and delivery issues
Assist team members with work overflow and perform additional duties as assigned
Qualification
Required
Bachelor's Degree from an accredited four-year college or university and 2+ years' relevant experience, or equivalent combination of education and experience
Knowledge of Microsoft Office, Outlook, Excel and PowerPoint
Must be able to multi-task with many competing day-to-day activities with competing priorities
Flexibility to adapt to a varied work schedule
Must be able to maintain a high level of confidentiality
Requires travel, up to 10% of the time
Preferred
Decision making and problem-solving skills
Strong written and verbal communication skills
Ability to accept constructive feedback
Ability to manage conflict
Ability to work well with others in fast paced, dynamic environment
Ability to be kind, respectful, approachable and team oriented while building strong working relationships and a positive work environment
"Can" do attitude and solutions driven
Benefits
Relocation Package Available
Company
Smithfield Foods
Smithfield Foods is an American food company with a leading position in packaged meats and fresh pork products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$454.11M2025-09-04Post Ipo Secondary· $454.11M
2025-01-28IPO
2013-05-29Acquired
Leadership Team
Shane Smith
President and Chief Executive Officer
Allyson Bouldon
Vice President, Chief Ethics and Compliance Officer
Recent News
GlobeNewswire
2026-01-15
2025-12-16
Company data provided by crunchbase