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Spectrum · 14 hours ago

Senior IT Manager

Charlotte, NC

Full-time

Onsite

Senior Level

7+ years exp

Spectrum is a leading provider of communication and entertainment products. They are seeking a Senior IT Manager to partner with senior leadership in building and implementing corporate IT initiatives that align with the company's strategic goals, overseeing multiple departments within IT, and ensuring compliance with IT standards and policies.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Oversee multiple and/or large departments within IT

Build and implement IT plans according to the IT and corporate strategy

Manage the maintenance and enhancement of hardware and software systems that support field business applications and local area networks/wide area networks (LAN/WAN) for employees

Ensure uninterrupted IT network support by setting and communicating maximum performance standards to employees

Ensures compliance with IT standards, policies and procedures

Accountable for respective budgets

Qualification

IT managementNetwork systems knowledgeProject managementAvaya applications experienceCyara tool experienceKore AI experienceLeadership experienceBasic computer skillsProblem-solving under pressureEnglish language proficiencyTeam playerHigh work ethic

Required

Bachelor's degree in Information Technology, Computer Science, MIS or related field or equivalent work experience

7+ years IT work experience

5+ years leadership experience

2+ years project management experience

Ability to read, write and speak the English language

Basic computer skills, with proficiency with Word and Excel

Ability to recruit, motivate, develop, and direct people as they work, identifying the best people for the job; experience leading others and providing constructive feedback

Knowledge of computer and/or network systems, applications, procedures and techniques

Demonstrated knowledge of information technologies and methodologies related to assigned IT segment or area

Display a sense of urgency to resolve issues quickly and efficiently

A team player with the ability to enable changes in the business processes and ability to work cooperatively with all groups is essential

Demonstrated ability to meet rigorous deadlines while managing multiple projects concurrently

Ability to make decisions and solve problems while working under pressure

Demonstrated work ethic; displays a high sense of urgency to resolve issues quickly and efficiently

Proven knowledge of information technologies and methodologies related to assigned IT segment or area

Preferred

3 years experience in Avaya suite of applications like AEP, Communication Manager and Swampfox Integrated customer experience / Outbound Call Manager

3 years or more experience in Cyara tool with scripting and execution

2+ years of experience working in Kore AI on Conversational IVR

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees