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Inside Higher Ed · 4 days ago

Customer Service and Circulation Assistant

Douglas, GA

Full-time

Onsite

Entry Level

2+ years exp

Inside Higher Ed is associated with South Georgia State College, a residential state college focused on strong teaching and personalized academic advising. The role involves serving as the first point of contact for library patrons, supervising circulation activities, and providing basic reference assistance.

Digital MediaEducationHigher EducationJournalismRecruiting

Responsibilities

Oversee Circulation Services -

Maintain circulation desk functions including charging/discharging materials, processing reserves, overseeing patron accounts, receiving monies for fees, and ensuring policy adherence

Supervise Student Workers -

Liaison with financial aid to identify student workers; make hiring recommendations of student workers

Create schedules, train, supervise, approve time sheets, and evaluate student workers

Collection Maintenance -

Supervise shelving and shelf-reading and other collection maintenance activities

Assist with collection retrieval and inventory

Administrative and Clerical Support -

Open and close the library facility as scheduled and secure Classroom 127 between classes

Perform routine clerical duties such as answer phones and maintain lists and schedules

Collect and compile statistical data and submit various circulation related reports

Ensure furniture and equipment located in the public areas are in good order including monitoring for leaks and other building deficiencies

Perform Other Duties -

Perform all other duties as assigned by supervisor

Customer Service and Marketing -

Provide excellent customer service to library students, faculty, staff, and other patrons

Communicate effectively with patrons to locate materials, answer basic information and reference questions, advise library policies, and assist in the use of printers and photocopiers

Monitor public areas for usage, activity, and acceptable conduct and assist with customer issues and concerns

Create library displays, bulletin boards and signage; assist with library events and activities

Qualification

Customer ServiceAutomated Library SystemsSupervisory ExperienceComputer SkillsLibrary Procedures KnowledgeStatistical ReportingCollection MaintenanceClerical SupportEffective Communication