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Spectrum · 1 day ago

Vertical Account Manager

Hudson, OH

Full-time

Onsite

Senior Level

$48K/yr - $79K/yr

5+ years exp

Spectrum is a leading provider of communication and entertainment products for residential and business customers. As a Vertical Account Manager in Hospitality, you will manage and nurture relationships with enterprise customers, ensuring their satisfaction while driving business growth and revenue expansion.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Proactively manage a portfolio of enterprise accounts through regular face-to-face meetings and account reviews

Meet or exceed assigned sales quotas and revenue goals by identifying and securing renewal and new sales opportunities

Serve as the primary advocate for assigned customers, ensuring satisfaction across all Spectrum departments

Collaborate with internal teams to resolve customer issues and maintain accurate records in internal databases

Establish and monitor procedures to support accounts, including contract tracking and compliance with regulatory requirements

Assist the Collections Department with account collections as needed

Stay informed about Spectrum service pricing, procedures, promotions and order entry processes through ongoing training

Qualification

SalesforceBilling systemsVoiceData networkingMicrosoft WordMicrosoft ExcelMicrosoft PowerPointSales meetings attendanceTravel abilityCustomer advocacyEnglish proficiency

Required

High school diploma or equivalent from an accredited organization (GED)

Previous experience with billing systems such as ICOMS or CSG

Experience using Salesforce

Read, write, speak and understand English

Attendance at sales meetings and training sessions as required

Ability to travel using a reliable personal vehicle, including in inclement weather

Valid and active state driver's license and safe driving record

Preferred

Bachelor's degree in a business-related field or equivalent combination of education, training and experience

5+ years of strategic account sales or management experience

5+ years of experience with advanced voice and data networking, including PRI/SIP and LAN/WAN

Proven ability selling data, voice, cloud or video solutions and premise-based products

Proficiency in Microsoft Word, Excel and PowerPoint

Benefits

Comprehensive pay and benefits package

Incentive-based compensation such as bonuses

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees