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Realtor.com · 17 hours ago

Consumer Experience Representative

Scottsdale, Arizona, United States

Full-time

Hybrid

Entry Level

$21.50/hr - $22/hr

2+ years exp

Realtor.com® is a leading online real estate platform that connects buyers, sellers, and renters with trusted insights and expert guidance. They are seeking a Consumer Experience Representative to provide superior service and support to consumers during the home buying or selling process, while making successful connections between consumers and real estate professionals.

PropTechReal EstateRental Property

Responsibilities

Represent Realtor.com® | Homes for Sale, Apartments & Houses for Rent in a professional manner. i.e. by phone, email and text message communication

Make 300+ outbound and inbound warm dials daily to identify clients’ real estate transaction needs and respond by providing superior service and resolution

Work in a collaborative team atmosphere and independently

Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills

Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records

Scheduling flexibility is required as some shifts require late evening or weekend hours

Read and Speak English fluently, an additional language is a bonus but not essential (Spanish)

Qualification

Customer serviceSales experienceConflict resolutionReal estate knowledgeTech-savvyFluent in EnglishSpanish (bonus)Team collaborationProblem-solvingCommunication skills

Required

2+ years' experience in a phone-based call center role or equivalent

Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills

Read and Speak English fluently

Scheduling flexibility is required as some shifts require late evening or weekend hours

Ability to collect and input data while fielding questions and speaking with consumers

Tech-savvy and technology adept with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc

Sufficient internet connection to sustain 8-10 hours of internet use (i.e., dialing the phone, video conferencing, and online training)

Self-motivated, ambitious, driven, and goal-oriented

Always on time and only missing work when pre-planned with your manager. Attendance is important to us

Organized, independent, resourceful, and diligent

Ability to operate and be near a computer and use necessary equipment (i.e., headset, mouse, keyboard and other office systems or machinery) throughout the entire workday

Ability to communicate and exchange accurate information and ideas in proficient English so others will understand

Ability to assist callers effectively, flexibly and adaptively

Ability to consistently and effectively interact with others face-to-face, by phone or video, and through systems and written communications

Preferred

Some sales experience or equivalent preferred

An additional language is a bonus but not essential (Spanish)

Customer-focused, you value customer engagement and advocacy with an interest in relationship management

Welcome change and are always looking for ways to improve

Find it easy to learn new skills and tasks

Thrive in an open transparent environment, where feedback and coaching are seen as gifts

Not afraid to ask for help and are quick to offer support when others need it

Come to win every day with a great attitude with a focus on team collaboration and team leadership

Benefits

$1000 eligible attendance bonus after 91 days

Inclusive and competitive Medical, Vision, Dental, Disability, and Life Insurance plus Flexible and Dependent Care Spending Accounts

Family forming benefits

13 annual paid company holidays

Competitive Paid Time Off (PTO)

8 hours of paid Volunteer Time off annually

Immediate eligibility into Company 401(k) plan with company match

Tuition Reimbursement program for degreed and non-degreed programs

1:1 personalized Financial Planning Sessions

Student Debt Retirement Savings Match program

Free snacks and refreshments in each office location

Company

Realtor.com

Glassdoor3.4

Realtor.com is an online platform that allows users to search for real estate property records, houses, condos and lands. It is a sub-organization of Move.

Founded in 1996

Santa Clara, California, USA

1001-5000 employees