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CGI · 5 hours ago

Operations Support Specialist (OS2)

Philadelphia, PA

Full-time

Hybrid

Mid, Senior Level

$61K/yr - $81K/yr

5+ years exp

CGI is a leading IT and business consulting services firm, and they are seeking an Operations Support Specialist to provide high-level programmatic and administrative support to a cybersecurity team within a Navy command. The role involves preparing presentation materials, managing correspondence, maintaining calendars, and supporting task-level operations related to reporting and security badge processing.

AnalyticsApplication Performance ManagementBusiness IntelligenceConsultingCyber SecurityFinanceInformation TechnologyTechnical Support

No H1B

Security Clearance Required

U.S. Citizen Only

Hiring Manager

Michelle Greenlaw

Responsibilities

Prepare and manage presentation materials using Microsoft Word, Excel, PowerPoint, and Adobe Acrobat

Provide on-site administrative support for document processing, including letters, reports, memos, travel orders, travel vouchers, and related materials

Maintain and edit all cyber, IT, and cyber workforce correspondence, standard operating procedures (SOPs), and instructions to ensure proper grammar, formatting, and compliance with the Navy Correspondence Manual and applicable style guides

Maintain the master project calendar, coordinate meetings and presentation logistics, and support System Access Authorization Request (SAAR) form processing

Assist in developing process and procedure documents in government-directed formats

Enter and manage data within various computerized databases and tracking systems; create spreadsheets and graphs based on recorded data; maintain hardcopy documentation in support of audits

Support NSWC Philadelphia Division security badge processing, including information entry and documentation management

Process and track badge and swipe card requests and support access services in accordance with Division policies and procedures

Develop and present cybersecurity (CS) metrics to upper-level management

Provide NAVITAS IT support, including review of NAVITAS purchase requests for compliance with DoN policy and entering requests into the official system of record

Qualification

Microsoft OfficeAdobe AcrobatNavy correspondence standardsMicrosoft SharePointData managementOrganizational skillsCommunication skillsAttention to detailAdaptabilityIndependent work

Required

Associate's degree in business, computer science, information technology from an accredited college or university

Five (5) years of experience providing programmatic support including reviewing policies and directives and presenting the assessments, metrics development and tracking, word processing, filing, track man-hours/time, preparing correspondence reports/forms and presentation in accordance with the appropriate style guide, arranging travel, schedule meetings and teleconferencing services utilizing Microsoft products (i.e. Word, Excel, and PowerPoint) as well as Adobe Acrobat

Bachelor's degree in business, information systems, public administration, or a related field

Experience supporting Navy, DoD, or federal program offices, particularly in IT, cybersecurity, or workforce management environments

Familiarity with Navy administrative processes, formatting standards, and style guides, including Navy Correspondence Manual

Experience preparing contract deliverables, presentation, and briefing material for senior leadership

Proficiency in Microsoft SharePoint, Teams, Outlook scheduling tools, and cloud-based document collaboration platforms

Prior experience supporting Systems Access Authorization Requests (SAARs), calendar management, meeting logistics, and project documentation

Demonstrated ability to organize and track data across multiple inputs using spreadsheets, databases, and visualization tools (e.g., pivot tables, charts, graphs)

Strong attention to detail, with proven ability to proofread and format documents for accuracy and professionalism

Ability to manage competing deadlines, prioritize tasks, and work independently in a fast-paced mission-driven environment

Active DoD security clearance or ability to obtain one (Secret preferred)