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Citi · 17 hours ago

Service Process Coordinator

5800 SOUTH CORPORATE PLACE

Full-time

Hybrid

Entry, Mid Level

$46K/yr - $60K/yr

2+ years exp

Citi is a leading global bank that provides a wide range of financial services. The Service Process Coordinator is responsible for managing complex loan servicing tasks, resolving issues, and supporting team objectives while ensuring high-quality service and compliance with regulations.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Works with a wide variety of non-routine queues, to support a variety of loan types such as: ARMs, SCRAs, Homeowner Assistance Modifications (HAM), HUDs (residential & commercial), etc

Organizes, records, and services complex loans, which requires interacting with internal and external customers

As subject matter expert, resolves complex loan servicing issues under limited supervision and works on complex servicing projects such as: those related to process changes or projects to revise mortgage letter templates

Reconciles historical accounts and performs re-application/re-amortization functions for an expansive array of loans

Regularly mentors and trains lower level service processors or new team members

Works under little to no direct supervision

Identifies problems/process improvements, troubleshoots issues, and participates in testing to ensure that systems are functioning properly and help resolve problems

Applies in depth knowledge of technical principles and loan concepts to service complex loans and resolve escalated issues, combined with in depth knowledge of team objectives

Represents department at intra-departmental meetings and on various intra department projects

Typically uses tact and diplomacy when exchanging complex or sensitive information with internal and external contacts or customers

Provides support to customer service on non-routine and complex loan related questions

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualification

High School diplomaLifting 30 lb boxesPushing/pulling cartsFile management

Required

2-4 years relevant experience

Requires sitting at a computer the majority of an 8-hour shift

Position requires ability to lift/maneuver 30 lb. banker's boxes and push/pull fully loaded wooden carts

May assist with pulling files or re-filing files which required standing, stooping

High School diploma or equivalent

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1386)

2024 (849)

2023 (1375)

2022 (1117)

2021 (876)

2020 (901)