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Convergence Networks · 14 hours ago

Systems Integrator

Seattle, WA

Full-time

Hybrid

Senior Level

$78K/yr - $90K/yr

5+ years exp

Convergence Networks is a company focused on providing professional services and technical project solutions. They are seeking a Systems Integrator who will be responsible for the timely completion of all project work, including installation and configuration of various IT systems, while ensuring customer satisfaction throughout the project lifecycle.

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Responsibilities

You will be responsible for the timely completion of all project work assigned to you. Completing all tasks relating to the project both explicit and implicit

Install and configure Windows Servers, peripherals, network devices and storage devices in accordance with internal standards and project requirements

Develop, document, and maintain installation and configuration procedures

Regular internal & external communications on project statuses and planned changes/outages for clients

Mentoring other technical staff to help ensure that everyone is growing professionally, and that knowledge of client infrastructure is being disseminated throughout the organization

Provide technical design recommendations to our vCIO team to help ensure proper project scope and IT best-practices

Other relevant job duties as assigned

Qualification

Windows Server deploymentActive DirectoryMicrosoft 365 stackNetworking knowledgeVPN implementationMail flow troubleshootingBackupRecoveryTechnical documentationCustomer service skillsCommunication skillsProblem solving skillsTeamworkSelf-starter attitude

Required

High school diploma or equivalent

5+ years of relevant experience which may include Network Administrator, Systems Administrator, System Engineer, or Tier 2 (or similar) in a tiered environment

Excellent troubleshooting skills with IT and related hardware and software components (PCs, laptops, servers, firewalls, switches, routers, hard drives, Windows operating systems, etc.)

Strong knowledge and hands-on experience configuring, troubleshooting, optimizing and managing most of the following hardware/software technologies & protocols: Windows Operating Systems, Office 365 mail management and migrations, Office 365 SharePoint deployments, SAN iSCSI Storage Systems, VMware vCenter and Hyper-V, Cisco, HP and Sonicwall networking equipment

Previous experience providing both onsite and remote/phone support in a fast paced, high volume

Previous experience executing medium to large scale IT projects which may include Email migrations, infrastructure refreshes and similar scale work efforts

Valid driver's license and access to a vehicle

Solid experience with Windows and Mac OS desktop operating systems

Experience with deploying and building Windows servers (troubleshooting, supporting, and implementing) including Exchange Server 2010-2019 and Office 365

Knowledge and understanding of mail flow troubleshooting

Experience with VPN remote implementation, troubleshooting, and problem resolution

Experience with Active Directory and Group Policies

Experience with the Microsoft 365 stack, including Office 365, SharePoint, and Azure

Familiarity with backup and recovery software and methodologies

Knowledge of firewalls, networking/routing (switches, routers, etc.), and wireless configurations

Be an SME in one or more of our service catalog product lines of your choosing

Patience, empathy, confidence, and customer service skills. You will be working with a myriad of businesses, technologies, applications, vendors, and personalities

Exceptionally strong IT background with a focus on network support, implementation, and remote as well as onsite support

Understanding of managed services and the value offered over a typical break-fix environment

Excellent communication (verbal and written) and documentation skills at all levels internally and externally, interpersonal, business management, time management, and developmental skills

Skilled at defusing high-stress situations and facilitating resolution to technical problems

Ability to multi-task in a fast-paced environment

Talented interpersonal abilities to build rapport with customers and teammates alike

Self-starter with a positive attitude

Strong sense of initiative and ownership over work

Exceptional strong problem solving, planning skills and follow-through skills

Ability to work effectively and complete assigned tasks with minimal supervision

Ability to work effectively within a team as well as independently

Preferred

Associate's degree or higher in Information Technology

Understanding of, and a background in working within the IT managed services provider business model, particularly in an IT support role

Experience with ConnectWise, Kaseya, or other similar MSP tools and software

Professional IT Certifications, such as: MTA, MCSA, or MCSE, SonicWall CSSA, Cisco CCNA, Fortinet NSE, VMware VCP

Benefits

Shared group/health benefits plans, including a retirement plan.

Education and certification reimbursement is also available so we can help you move up the ranks.

Flexible schedule to fit your family’s needs.

Outstanding teammates; we’re very selective to make sure we have the best staff available for you to work alongside!

Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as kick back and have some fun (families are oftentimes included as well).