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ABC Legal Services · 3 days ago

Account Manager

United States

Full-time

Remote

Mid Level

$20/hr - $25/hr

3+ years exp

ABC Legal Services is the national leader in service of process, with a focus on expanding their technology lead and maintaining strong client relationships. They are seeking an Account Manager to assist with maintaining client accounts, ensuring customer needs are met, and building long-term partnerships.

LegalRisk Management

Responsibilities

Assist with building and maintaining long-lasting customer relationships

Communicating with clients to ensure that all of their needs are understood and addressed

Help resolve issues as they arise and keep track of all processes that pertain to the clients' desires

Delivering exceptional client service on a day-to-day basis

Act as the client’s representative in to ensure that their needs are fulfilled

Develop and maintain key relationships across accounts

Strive to maintain and increase overall customer satisfaction based on their business needs

Meet established goals for sales with current and new customers

Act as liaison between the customer and internal teams

Qualification

Customer Support experienceAccount Management experienceSaaS business platformsAgile processesCommunication skillsInterpersonal skillsTeam playerStrategic thinking