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Kohler Hospitality · 1 day ago

Spa J-1 Intern, Kohler Waters Spa

Kohler, WI

Internship

Onsite

Intern

$12.50/hr - $12.50/hr

Kohler Hospitality is seeking a Spa J-1 Intern to join their Kohler Waters Spa team at The American Club Resort, which offers innovative spa services. The intern will be responsible for maintaining service standards, processing transactions, and ensuring guest satisfaction in a five-star spa environment.

Hospitality

No H1B

Responsibilities

Consistently provide service and maintain cleanliness standards at a Forbes 5-Star level

Proficiently use Property Management System (and related systems) to correctly process transactions, complete orders and accurately book/edit spa treatments

Ensure accuracy of all reservations

Maintain knowledge of spa treatments, spa policies, spa amenities, food & beverage and overall resort options and ability to communicate with our guest

Support all spa retail activities outside of retail team hours

Process all retail transactions paying special attention to attaching therapist names to sales for commission purposes

Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise

Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere

Maintain facility safety, cleanliness and guest amenity standards

Replenish guest amenity items including Coffee, Hot Water, Creamer and Infused Water for both upper level public spaces and Finishing Spa

Clean public restroom including toilet, sink and mirror and replenish toilet paper and hand towels

Support spa food & beverage operations including obtaining of servicing license to uphold liquor safe handling requirements. Includes preparing and serving food & beverage items outside of café hours