Innovation Federal Credit Union · 1 week ago
Summer Student- System Support Analyst
Beaumont, CA
Full-time
Onsite
New GradInnovation Federal Credit Union is seeking a Summer Student for the role of System Support Analyst. The position involves providing technical support to staff, troubleshooting IT issues, assisting with device setup and onboarding, and contributing to documentation and process improvements.
BankingFinancial Services
Responsibilities
Provide first‑level technical support to Innovation employees, resolving issues related to hardware, software, digital tools, and system access
Troubleshoot and escalate IT service requests through our ticketing system, ensuring timely follow‑up and excellent internal customer service
Assist with device setup, configuration, deployment, and maintenance—including laptops, monitors, mobile devices, and peripherals
Support onboarding activities for new employees by preparing equipment and ensuring system access is configured correctly
Help maintain asset and inventory records for IT equipment and accessories
Contribute to documentation updates, knowledge‑base content, and process improvements
Participate in system testing, quality checks, and technology rollouts to support organizational initiatives
Assist with routine monitoring of system performance, reporting concerns to the System Support team
Collaborate with team members to identify opportunities for automation, workflow enhancements, and improved user experience
Qualification
Required
Minimum 1‑year full‑time attendance at a high school or post‑secondary institution and returning to an applicable education program on a full‑time basis for the Fall 2026 school term
Working toward an education program applicable to our organization such as Commerce, Business, Agribusiness, Finance, IT, HR, Marketing, Engineering, etc
A people‑person with excellent communication skills
Someone who values Accountability, Integrity, and Respect
Detail‑oriented and risk‑aware, contributing to the safeguarding of our company's assets and reputation
Proficient in digital literacy, including (but not limited to) critical thinking, problem solving, and navigation using digital solutions
Comfortable using a variety of Microsoft 365 applications (Excel, Teams, Viva, Power Automate, Power BI)
Possession of a valid driver's license is required
Benefits
Paid training and onboarding to ensure you feel confident and supported from day one.
Professional development opportunities, including exposure to the financial industry, member‑focused service skills, creating new ideas and automations, and networking across our credit union.
Experience that counts—many students return for multiple summers, and several have grown into permanent roles within Innovation.
A fun, welcoming culture where your ideas are valued and you’re encouraged to learn, grow, and contribute.
Benefits that start when you do: Our full-time staff participate in a 7% employer-matched pension plan, extended health benefits, employee and family assistance program, and a staff loan rate. These benefits all start on Day 1 of employment, no waiting period!
Company
Innovation Federal Credit Union
Innovation Federal Credit Union is a co-operative that strives to be the most responsive and innovative financial services organization.
Founded in 2007
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Cinq-Mars
Chief Information Officer
Recent News
Calgary Herald
2025-09-12
2025-05-02
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