PayPal · 10 hours ago
Sr Staff Content Designer
Austin, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$124K/yr - $213K/yr
12+ years expPayPal has been revolutionizing commerce globally for more than 25 years, and they are seeking a Senior Staff Content Designer to shape how millions of people experience their consumer products. This role involves leading content strategy across the consumer app ecosystem and establishing content as critical infrastructure by partnering with senior leaders across various departments.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Develop clear objectives and priorities within content design to deliver results and meet organizational goals
Influence decision-making at the senior leadership level
Perform the most highly complex work assignments using domain knowledge and extensive business expertise
Develop and deliver innovative content design strategies that enhance user experience and benefit customers and/or clients
Lead major business projects which impact the content design unit or the product function
Design, evaluate, and select process, product, and service improvements based on thorough understanding of business needs and industry trends
Lead strategic content initiatives that span multiple product areas and shape long-term roadmaps
Define content frameworks that scale across teams, establish decision systems that encode institutional knowledge, and build the guardrails that help product teams ship faster without sacrificing quality
Design content experiences for AI-powered products where the interface is conversational, the flows are non-linear, and traditional UX patterns don't apply
Define how PayPal's AI agents communicate, establish voice and tone for dynamic responses, and create content systems that maintain quality at scale when humans aren't writing every word
Build AI-powered tools and processes that make your team more effective
Create custom agents for content review, develop frameworks that help teams make faster decisions, and use AI to encode institutional knowledge into reusable systems
Drive cross-functional alignment on complex, ambiguous problems where there's no obvious answer
Navigate competing stakeholder priorities, translate business goals into clear content principles, and make judgment calls that balance user needs with technical constraints and business requirements
Set the bar for content quality and craft across PayPal's consumer products
Review high-stakes work, mentor senior content designers, and establish patterns that other teams can follow
Influence product strategy at the leadership level and bring a content perspective that shapes what gets built, not just how it's described
Qualification
Required
Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience
10+ years designing content for consumer digital products, with deep expertise in financial services, payments, or similarly regulated industries where clarity and trust are non-negotiable
A track record of leading content strategy at scale. You've defined frameworks that multiple teams use, established standards that improve product quality, and built systems that outlast individual projects
Hands-on experience designing content for AI products or using AI to improve content processes. You understand how conversational interfaces differ from traditional UI, you've built agents or tools that solve real workflow problems, and you have strong opinions about where AI helps and where it creates risk
Exceptional judgment in ambiguous situations. You know when to push back, when to compromise, and how to find solutions that serve users without blocking business progress
The ability to influence without authority. You build credibility through the quality of your thinking, not your title, and you know how to get buy-in from skeptical stakeholders
A systems-thinking mindset. You see patterns across projects, identify opportunities to create reusable solutions, and understand how content infrastructure enables better products
Strong collaboration skills with senior leaders. You can hold your own in strategic conversations, advocate for content with data and reasoning, and build relationships that give content a voice in decision-making
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
PayPal UK CEO
chaloem khompitoon
President & CEO
Recent News
2026-01-25
2026-01-24
PYMNTS.com
2026-01-24
Company data provided by crunchbase