Revolution Group, Inc. · 3 weeks ago
Help Desk Engineer
Westerville, OH
Full-time
Onsite
Entry Level
1+ years expRevolution Group, Inc. is a dynamic company looking for a highly motivated Help Desk Engineer to join their supportive team. The role involves troubleshooting and resolving hardware issues, addressing client-facing technical issues, and reviewing server logs.
CRMInformation TechnologySoftware
Responsibilities
Daily responsibility for troubleshooting and resolving hardware issues on end-user devices
Daily responsibility working with Revolution Group on reviewing server logs
Responsible for troubleshooting client facing technical issues
Responsible for troubleshooting technical issues with the POS platforms
Will be expected to be put into an on-call rotation
Reliable transportation required, applicants will be required to drive to client locations at times in the central Ohio area
Qualification
Required
Exemplify Revolution Group's core values of extraordinary customer relationships, lifelong learning and sharing, work we enjoy, honor, ethics, respect, and hard work
1-3 years general technology experience
Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
High-energy, self-motivated, well-organized
Responsible for responding to initial calls and Help Desk tickets from client base
Should be a methodical with the ability to analyze, make decisions and solve problems
While considered an entry-level position the ideal person will have better than average communication skills
Being able to verbally communicate and explain technical information to all types of end users is important
Patience, resourcefulness and a desire to help others are wanted virtues in this role
Must demonstrate a strong aptitude for learning
Must have experience with different types of hardware; PCs, laptops, and other end user compute devices
Must be able to travel to clients in the central Ohio area
Daily responsibility for troubleshooting and resolving hardware issues on end-user devices
Daily responsibility working with Revolution Group on reviewing server logs
Responsible for troubleshooting client facing technical issues
Responsible for troubleshooting technical issues with the POS platforms
Will be expected to be put into an on-call rotation
Reliable transportation required, applicants will be required to drive to client locations at times in the central Ohio area
Preferred
Bachelor's degree and/or Technical Certifications preferred. A+, N+ and MCP a plus
Benefits
Competitive pay structure
Health insurance benefits available
Fun, supportive team oriented work environment
Company
Revolution Group, Inc.
Revolution Group is an information technology company that offers IT support, CRM, and ERP solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
R
Rick Snide
CEO
P
Polly Clavijo
Owner
Recent News
2025-10-02
EIN Presswire
2025-09-19
2025-03-13
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