Singing River Health System · 1 month ago
IT Specialist
Pascagoula, MS
Full-time
Onsite
Entry Level
2+ years expSinging River Health System is seeking an IT Specialist to provide technical assistance and support to their customers. The role involves troubleshooting computer systems, maintaining hardware and software, and resolving network issues in a timely manner.
Health CareHospitalMedicalNon ProfitSports
Responsibilities
Provide technical assistance, maintenance and repair to computer systems and hardware and network problem resolution to all Singing River Health System customers
Guide users through step-by-step solutions, answer questions or resolve computer issues for users in person, via telephone or from a remote location and email or trouble request enquiries
Resolve or escalate system issues and problems
Install, diagnose, repair, maintain, and upgrade all hardware and software while ensuring optimal performance
Troubleshoot problem areas in a timely and accurate manner and provide assistance where required
Utilize tools and follow procedures or policies for handling support requests
Qualification
Required
High School diploma or equivalent required
A minimum of two (2) years' experience providing end user online/phone support with PC hardware, troubleshooting and repair
Must demonstrate keen mental faculties/assessment and decision making abilities
Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone
Must demonstrate strong written and verbal communication skills
Must possess emotional stability conducive to dealing with high stress levels
Must demonstrate ability to work under pressure and meet deadlines
Attention to detail and the ability to multi-task in complex situations is required
Must have strong analytical and interpersonal skills
Must possess superior customer service skills and professional etiquette
Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word
Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages
Must demonstrate ability to achieve successful outcomes in handling difficult situations and customers
Must demonstrate ability to teach customers over the phone
Must have knowledge of desktop operating systems, various software applications and basic hardware for the PC; principles and theories of network systems and management; internet technologies and products; basic methods/tools used to troubleshoot information processing system problems
The position requires traveling throughout the SRHS service area – with the employee providing his/her own transportation
Preferred
Associate's degree in a computer related field is preferred
Company
Singing River Health System
Singing River offers award-winning, comprehensive care for every age and stage.
Founded in 1931Pascagoula, Mississippi, USA
1001-5000 employees
H1B Sponsorship
Singing River Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (3)
2022 (3)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Jason McNeil, CPA, MBA
Chief Financial Officer
Laurin St. Pe
Chief Operating Officer
Company data provided by crunchbase