The Salvation Army Southern California · 13 hours ago
Program Manager - The Way Out Center
Spokane, WA
Full-time
Onsite
Mid LevelThe Salvation Army Southern California is an evangelical organization focused on meeting human needs through its various programs. The Way Out Center Program Manager will oversee administrative, program, and personnel functions while managing day-to-day operations of the center.
Non-profit Organization Management
Responsibilities
Represent The Salvation Army and respect and work within its Christian tenets
Supervise The Way Out Center employees, participants, and volunteers
Ability to work a flexible schedule to offset daily workloads or staffing shortfalls; find replacement staff
Supervise all work areas within the office: Office Management, Development/implementation of policies, procedures, systems and forms, Case management, Records management, Data collection and statistical reporting, Quality customer service, Billing
Train The Way Out Center staff on positions, TSA policies/procedures, and continuing education as needed
Assist Director of Social Services on contract compliance, fundraising, grants, budgeting, and program audits
Meet with employees/volunteers regularly to exchange information and discuss issues affecting the program
Prepare procedural manuals and policies with guidance from the Director of Social Services
Prepare reports as required by the Director of Social Services
Regularly monitor the accuracy, completeness, and timeliness of all functions of the office
Serve as a point of contact for information and represent The Way out Center to the community
Respond to all inquiries within established guidelines; represent TSA at community meetings and events
Provide outreach services outside The Way Out Center to recruit program applicants
Train staff and volunteers in the use of automated systems and word processing software, introduce new versions or functions, trouble shoot problems, and attend meetings
Supervise the management, retrieval, and destruction of records within established guidelines
Schedule/provide guest transportation to/from appointments, meetings, and employment as required
Manage appeals of participants that have been terminated from The Way Out Center and make decisions regarding appeals, unless directly involved
Able to be on-call for programming emergencies
Perform The Way Out Center tasks required, which may include but not be limited to the following: Oversight of outreach, Intake and placement of new participants, Case management, Emergency Assistance Programs (food, clothing, transportation, etc.), Life Skills Classes including the demonstration kitchen, Turning over of units, Monthly Case Reviews for all participants, Random unit checks, Aftercare services, Follow-up services, Seasonal and special Events
Perform other tasks as assigned
Qualification
Required
Bachelor of Science or Arts Degree in social work, psychology, or other related field preferred
Center management experience could be considered in lieu of degree
Experience supervising staff and volunteers
Experience working with the homeless population
Knowledge of social services, local resources, and referrals as appropriate
Possess general computer and keyboarding skills
Knowledge of Microsoft Suite and recordkeeping systems
Effective verbal and written communication
Capable of observing and communicating effectively with staff, volunteers, program participants, and the community
Effective interpersonal skills effectively working in a team and with diverse populations
Capable of scheduling, performing, and maintaining data entry, contract compliance, budgeting, and reporting
De-escalation training
Over 21 years of age
Possess a Valid State Driver License
Pass a Criminal and Driver Background Check
Have or complete De-escalation training
Current WA State Food Handler's Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire
Experience supervising staff and volunteers
Experience working with homeless demographic
Preferred
Peer Support Certification preferred or obtained within 90 days of hire
Proficiency with CMIS/HMIS software preferred
Company
The Salvation Army Southern California
The Salvation Army is one of the largest humanitarian organizations in the world. It is a sub-organization of The Salvation Army International.
Founded in 1865
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.02MKey Investors
Federal Home Loan Bank of San Francisco
2019-09-23Grant· $0.02M
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