CVS Health · 1 week ago
Director, Strategic Account Management - CVS Media Exchange (CMX)
Wellesley Hills, MA
Full-time
Hybrid
Director/Executive
$100K/yr - $232K/yr
10+ years expCVS Health is the nation’s leading health solutions company, dedicated to transforming health care for consumers. The Director, Strategic Account Management will lead a high-performing team to drive strategic client relationships and optimize media execution, ensuring measurable outcomes for suppliers and advertisers.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Lead, mentor, and develop a team of Senior Account Managers and Account Managers, fostering professional growth and a culture of continuous improvement
Set clear performance expectations, provide regular feedback, and conduct ongoing coaching to elevate team capabilities
Share best practices and drive adoption of innovative strategies to maximize revenue growth and client satisfaction
Partner with Industry Managers to oversee Joint Business Planning (JBP) efforts, ensuring alignment of media strategies with supplier and advertiser growth objectives
Guide the creation of campaign strategies and audience targeting recommendations across brands and product lines
Approve strategic supplier growth proposals, leveraging deep understanding of client business goals and marketing objectives
Serve as executive sponsor for key supplier and advertiser relationships, ensuring high-level engagement and satisfaction
Support the team in managing day-to-day business, resolving escalations, and identifying opportunities for incremental revenue
Champion education of clients on performance metrics, insights, and optimization strategies
Oversee the end-to-end campaign lifecycle, ensuring precision in launch, optimization, and wrap-up across all accounts
Monitor campaign performance using KPIs and data-driven insights, guiding the team to optimize outcomes and deliver actionable recommendations
Partner with sales, merchandising, insights, strategy, and billing teams to drive strong results and advertiser satisfaction
Ensure seamless execution and accurate delivery of campaigns through effective collaboration with internal stakeholders
Support monthly billing processes and maintain oversight of campaign tracking systems
Present key issues, insights, and recommendations to senior leadership with clarity and strategic vision
Influence supplier investment and drive growth through innovative media solutions and data-driven strategies
Stay abreast of industry trends, analytics platforms, and emerging technologies to inform team strategy and client recommendations
Qualification
Required
10+ years' experience in account management, media planning, digital marketing, or retail media (CPG/retail preferred)
5+ years proven experience in leading and developing teams
Bachelor's degree in Business, Marketing, or a related field or equivalent (HS Diploma and 4 years of experience) required
Preferred
Strategic Planning & Execution: Expertise in overseeing Joint Business Planning (JBP) and developing media strategies that align with supplier and advertiser growth objectives
Client & Supplier Relationship Management: Ability to serve as executive sponsor for key accounts, ensuring high-level engagement, satisfaction, and long-term partnership growth
Performance Optimization: Advanced skills in monitoring campaign performance using KPIs and data-driven insights, guiding teams to optimize outcomes and deliver actionable recommendations
Cross-Functional Collaboration: Experience partnering with sales, merchandising, insights, strategy, and billing teams to drive strong results and advertiser satisfaction
Analytical & Reporting Skills: Proficiency in performing in-depth data analysis, delivering accurate campaign performance reports, and presenting insights to senior leadership
Mentorship & Team Development: Commitment to mentoring team members, fostering professional growth, and sharing best practices to support continuous improvement and revenue growth
Communication & Presentation: Excellent written and verbal communication skills, with the ability to present clearly and effectively to internal stakeholders and external partners
Strategic Influence & Industry Knowledge: Ability to influence supplier investment, drive growth through innovative media solutions, and stay abreast of industry trends, analytics platforms, and emerging technologies
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
Maryland Daily Record
2026-01-19
bloomberglaw.com
2026-01-16
Company data provided by crunchbase