Axiom · 10 hours ago
IT Desktop Support Engineer – Milwaukee, Wisconsin
Milwaukee, WI
Full-time
Hybrid
Entry Level
1+ years expAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. The Desktop Support Engineer will provide on-site and on-call assistance to end-users within the desktop computing environment, ensuring optimal service delivery through first and second-level technical support and effective coordination of support operations.
ComplianceConsultingLaw EnforcementLegalProfessional Services
Responsibilities
Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software
Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications
Assist with system setups, hardware deployment, and software installations
Perform password resets, account unlocks, and basic user account administration
Maintain documentation of technical procedures and known issues
Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability
Act as the central coordinator for all Desktop Support operations—ensuring efficient resource allocation
Follow up on open tickets to ensure resolution and customer satisfaction
Escalate complex or high-priority issues to senior engineers or other IT teams as needed
Track SLA compliance and keep stakeholders informed of ticket status and updates
Create shift handover reports and maintain accurate logs of ongoing issues
Qualification
Required
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred
1-2 years of hands-on experience in a desktop support or helpdesk environment
Experience with dispatching or coordinating IT support is a strong plus
Proficiency in supporting Windows and Mac OS environments
Familiarity with Microsoft Active Directory, Exchange, and Office 365
Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk)
Understanding of networking basics (TCP/IP, DNS, DHCP, VPN)
Preferred
CompTIA A+, Network+, or Security+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation (for process-oriented environments)
Company
Axiom
Axiom is where high-caliber legal talent meets full-service law firm work.
1001-5000 employees
H1B Sponsorship
Axiom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$28MKey Investors
Permira
2019-09-06Corporate Round
2013-02-06Series Unknown· $28M
Leadership Team
David McVeigh
Chief Executive Officer
CJ Saretto
Chief Technology Officer
Recent News
2025-08-26
Company data provided by crunchbase