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Retail ATM Solutions · 1 day ago

ATM Technician (4440)

Fort Lauderdale, FL

Full-time

Onsite

Mid Level

3+ years exp

Nautilus Hyosung America, Inc. is a leader in ATM self-service technologies, known for its innovative ATM products. The Field Service Engineer will be responsible for the service and maintenance of ATMs, providing on-site support including repair and training for new engineers.

Retail

Responsibilities

Installation, repair, software loading and maintenance of ATM’s or other products in a defined geographically territory

Train bank staff or vendors on required maintenance tasks of equipment

Work with internal and external support departments required to provide maintenance support to the end user

Maintain all Service Level Agreement as defined per customer contract

Work on products and services of medium to high complexity

Up to 30% travel for work to areas outside your home geography where management deems necessary, often at a short notice

Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning

Manage spare parts and follow all inventory processes

Complete administrative reports within time line allotted

Complete tasks as assigned by supervisor or applicable NHA staff members

Flexible work schedule with on-call duty

Work independently with minimal supervision

As a representative of NHA, provide an extraordinary customer service experience to our customers meeting their service obligation and demands

Maintain company property in good working conditions

Maintain a valid driver’s license

Responsible with company credit card usage and expense reporting

Must follow all security procedures and policies

Other duties as assigned

Qualification

Electronics knowledgeATM maintenanceField service experienceUse of voltmetersHand tool proficiencyCustomer serviceInventory managementOn-call availability

Required

May require an Associate's Degree in Electronics or equivalent experience, prior ATM experience preferred, but not required, or 3-5 years of experience in the field service

Have solid understanding of electronics and electro-mechanical equipment operation

Ability to use analog and digital voltmeters

Ability to use hand tools and carry heavy parts up to 80 lbs

Ability to work extended hours, including beyond assigned shift with no notice when required

Ability to travel to other areas of the country (30-40% travel may be required)

Ability to work all shifts, which may include weekend and holidays

On-Call duty required for all FSE positions. Compensation is provided for On-Call duty

Maintain a valid driver's license

Responsible with company credit card usage and expense reporting

Must follow all security procedures and policies