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Metronet · 13 hours ago

Field Operations Supervisor

Colorado Springs, Colorado, United States

Full-time

Onsite

Mid, Senior Level

Metronet is committed to delivering cutting-edge technology combined with exceptional customer care. The Field Operations Supervisor will manage all outside field operations in the assigned area, ensuring timely completion of customer fulfillment requests and supporting engineering departments with hub site maintenance activities.

InternetInternet of ThingsiOSMobileTelecommunications

Growth Opportunities

Responsibilities

You will oversee the selection, hiring, and career development of all field technicians

You will help establish and maintain a standard for equipping technicians with tools and test sets

You will manage the company tools and test set inventory and quickly address ‘loss’ issues

You will help develop a supporting training and skills development curriculum for both new hires and existing employee and maintain its currency

You will manage workplace safety and provide safety training to employees as required

You will manage both the productivity and quality of work down to the individual employee level

You will assure that all technicians exhibit a ‘customer friendly’ attitude promoting MetroNet’s commitment 'to serve with passion' and deliver an excellent customer experience

You will monitor quality control of installation work – conducts on-site QC surveys for compliance with MetroNet installation standards and tracks QC compliance of individual technicians as well as generating monthly compliance reports

You will resolve customer complaints – investigates service and damage complaints and takes appropriate action to resolve the complaint

You will procure and coordinate installation activities of contractors as needed to meet work flow requirements

You will develop and maintain a district out-of-hours call out schedule

You will provide support to the video engineering and facilities engineering departments with the planning and maintenance functions for hub sites

You will assist the video and network engineering teams with the planning of all MetroNet hub sites in terms of advising as to their location, size, exterior appearance, and internal layout

You will support the monitoring and maintenance of all hub site electronics and peripheral systems

You will assist with troubleshooting equipment failures and service affecting problems

You will rapidly respond to any security or equipment alarms

You will support Outside Plant with repair and maintenance activities

You will work with OSP manager to develop OSP preventative maintenance routines to minimize potential outages

You will provide assistance as needed with OSP repair and restoration activities

Review all underground plant locate requests for MetroNet facilities and ensures accurate locating of subject facilities are completed timely

You will ensure OSHA, NESC, NEC, and MetroNet safety regulations and precautions are followed for all work activities

You will keep up-to-date with FCC and other regulatory requirements and standards

You will support storefront manager with local utility relations

May be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws

Qualification

Outside plant constructionSpectrum analyzerOTDRCable franchise managementMicrosoft OfficeCustomer serviceProblem solvingTeam collaboration

Required

Knowledge of cable franchise management

Knowledge of economic development

Proven outside plant construction knowledge

Prior hands-on experience with the installation and maintenance of customer inside wire

To support field personnel in 2nd tier technical support circumstances, the ability to use a spectrum analyzer, OTDR, and other fault diagnosis tools

Ability to utilize Microsoft Word, Excel, and PowerPoint

Naturally model respect for others by listening well, encouraging others, and promptly returning phone calls/e-mails

Ability to keep commitments to customers, suppliers, and other team members

An orientation to problem solving with facts and drive for common goals and priorities to leverage diversity of opinion

Preferred

Public safety relations

Provide the leadership, policies, and systems necessary to encourage individual employee performance accountability for the following: Manage personal and vehicle safety, Provide productivity and work quality, Maintain punctual attendance, Manage vehicle inventory, tools, test set utilization