OpenGov Inc. · 7 hours ago
Customer Success Manager III
Atlanta, GA
Full-time
Hybrid
Mid Level
$100K/yr - $115K/yr
3+ years expOpenGov Inc. is the leader in AI and ERP solutions for local and state governments in the U.S. As a Customer Success Manager III, you will ensure customer satisfaction and success by developing strategies for customer adoption and retention, fostering relationships, and driving product engagement.
Data VisualizationEnterprise SoftwareGovTechSaaSSoftware
Responsibilities
Develop and execute comprehensive customer success strategies, aligning with company goals and objectives to drive customer adoption, retention, and expansion
Cultivate and maintain strong relationships with executive-level stakeholders within customer organizations, serving as their trusted advisor and ensuring high customer retention
Drive the development and delivery of high-impact customer success initiatives, such as business reviews, strategic account planning, and customer engagement programs such as user groups
Collaborate cross-functionally within Customer Success, Sales, Product Management, and Support teams to address customer needs, resolve issues, and drive continuous improvement
Analyze customer data, feedback, and usage metrics to identify trends, opportunities, and areas for improvement, providing actionable insights to customers and internal teams
Stay abreast of industry trends, best practices, and competitor offerings, providing insights and recommendations to inform strategic decision-making and drive customer success
Continuously assess and optimize customer success processes, workflows, and tools to enhance efficiency, scalability, and effectiveness
Qualification
Required
Bachelor's degree in Business Administration or a related field is required
Minimum of 3 years in customer success, account management or a related role within the SaaS Industry
Proven track record of managing customer relationships, driving customer satisfaction and retention, and achieving revenue growth targets
Excellent communication, presentation, and interpersonal skills, with the ability to build collaborative relationships
Strategic thinker with a customer-centric approach and a passion for delivering exceptional customer experiences
Demonstrated ability to thrive in a fast-paced, dynamic environment while effectively managing multiple priorities
Proficiency in CRM software (e.g., Salesforce, Gong) and other customer success tools
Willingness and ability to travel when required (25-30%)
Preferred
Government experience is preferred
Company
OpenGov Inc.
Our mission is to power more effective and accountable government.
501-1000 employees
H1B Sponsorship
OpenGov Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (12)
2023 (10)
2022 (14)
2021 (4)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$178MKey Investors
Cox EnterprisesEmerson CollectiveAndreessen Horowitz
2024-02-27Acquired
2022-02-01Series Unknown· $50M
2019-09-02Series D· $51M
Leadership Team
Zac Bookman
CEO and Co-founder
Paul Denton
Chief Financial Officer
Recent News
2025-12-29
Company data provided by crunchbase