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Lumen Technologies · 18 hours ago

Internal Communications Editorial SR Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

$130K/yr - $173K/yr

8+ years exp

Lumen Technologies is a company focused on connecting people, data, and applications to drive business growth. They are seeking an Internal Communications Editorial Senior Manager to lead the strategy and governance of enterprise-wide narratives, partnering with senior leaders to enhance employee engagement and communication across various channels.

Big DataInformation ServicesInfrastructureOptical CommunicationSecurityTelecommunicationsVoIPWireless

Responsibilities

Enterprise editorial ownership: Define the editorial strategy, priorities, and calendar; run governance that sequences stories across our suite of internal channels to minimize overload and maximize impact

Story pipeline at scale: Build repeatable sourcing and intake for employee stories; coach contributors; ensure inclusive, plain-language storytelling that translates complex topics into human, action-oriented narratives

Platform stewardship: Serve as product owner with partners in HR, Brand, and IT for intranet/newsletter/communities; evolve templates, modules, and workflows for speed and consistency

Content standards & accessibility: Ensure consistency in voice/tone, accessibility, and brand guidelines; provide editorial reviews and coaching to maintain consistency across the enterprise

Measurement & insight loop: Instrument channel and story-level KPIs; publish a regular readout with recommendations; test new formats and distribution tactics

Cross-functional alignment: Partner with enterprise and BU communications to connect the editorial plan to enterprise priorities and moments (town halls, transformations, launches)

Issues/priority handling: Coordinate urgent or high-visibility storytelling moments and ensure accurate, timely updates across channels

Qualification

Editorial strategyContent governanceExceptional writing/editingPlatform expertiseData fluencyChange-friendly storytellingCross-functional alignmentOperational chops

Required

8–10+ years in editorial/content strategy or corporate communications

Experience running enterprise platforms (intranet, newsletters, employee communities) and editorial governance

Exceptional writing/editing and the ability to simplify complex topics into accessible, human stories

Platform expertise: Hands-on experience with enterprise intranets and employee comms platforms (e.g., SharePoint, Poppulo, M365)

Operational chops: Demonstrated editorial governance (calendars, intake, prioritization, channel standards) and coaching of distributed contributors

Data fluency: Comfortable turning channel metrics into decisions—A/B tests, content mix, and distribution tweaks—and publishing regular readouts

Change-friendly storyteller: Experience packaging transformations (strategy, product, culture) into accessible stories employees can understand and act on

Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.