Technical Support Specialist jobs in United States
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Adaptive · 2 hours ago

Technical Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$70K/yr - $75K/yr
date2+ years exp

Adaptive is a rapidly growing vertical AI company that builds an AI-native ERP for real estate and construction. The Technical Support Specialist will assist customers by handling advanced technical inquiries, diagnosing issues, and collaborating with engineering to improve customer experience.

ConstructionFinancial ServicesReal EstateSaaSSoftware
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H1B Sponsor Likelynote

Responsibilities

Handle customer support inquiries, including advanced technical issues requiring deeper analysis
Review logs, metadata, and internal dashboards to diagnose complex problems
Replicate customer-reported issues in sandbox environments
Troubleshoot integrations, with a strong emphasis on QuickBooks Online (QBO) sync behavior
Assess whether issues represent bugs, user errors, or workflow misunderstandings
Create clear, detailed escalation tickets for engineering with reproduction steps, logs, impact, and hypotheses
Manage multi-step investigations, ensuring timely follow-up with customers
Collaborate with engineering during escalations to provide context and added technical findings
Surface patterns and recurring issues to Product and Engineering
Produce detailed Help Center content focused on technical troubleshooting and integrations

Qualification

Technical support experienceQBO integration experienceDebugging skillsCustomer communication platformsConstruction industry knowledgeWritten communication

Required

2+ years technical support, tier-2 support, or SaaS troubleshooting experience
Experience with QBO or other accounting system integrations
Strong debugging skills and comfort working with logs, data, and test environments
Excellent written communication for investigations and engineering escalations
Experience handling long-running technical cases
General understanding of construction industry financial processes (or aptitude for quick learning)
Familiarity with customer communication platforms like Intercom
Demonstrated ability to learn complex systems and processes quickly

Benefits

Top-tier benefits
401(k) match

Company

Adaptive

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We’re rebuilding the financial stack for the built world so builders can spend less time in spreadsheets and more time building hospitals, schools, and neighborhoods.
dateFounded in 2021
location
New York, New York, USA
people-size11-50 employees
web-link
https://www.adaptive.build/

H1B Sponsorship

Adaptive has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)

Funding

Current Stage
Early Stage
Total Funding
$26.25M
Key Investors
Emergence CapitalAndreessen Horowitz
2024-07-15Series A· $19M
2022-07-21Seed· $6.5M
2021-08-01Pre Seed· $0.75M

Leadership Team

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Matthew Calvano
Co-Founder and CEO
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Henry Bradlow
Co-Founder and CTO
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Recent News

PR Newswire
Adaptive Announces Procore Integration to Bring AI-Native Project Financials to Construction CFOs and Controllers
2025-10-14
linkedin.com
We’re excited to announce that Adaptive has raised $7.25 million
2025-06-19
SiliconANGLE
Adaptive raises $6.5M to simplify accounting for construction companies
2022-07-08
Company data provided by crunchbase