Apply on Employer Site

RICOH COLOMBIA · 1 day ago

Administrator, Office Operations

San Francisco, CA

Full-time

Onsite

Entry Level

1+ years exp

Ricoh Colombia is an integrated solutions provider focused on empowering digital workplaces. They are seeking an Administrator for Office Operations to manage administrative and office support activities, ensuring efficient operations and providing technical assistance to end-users.

Information Technology & Services

Responsibilities

Respond directly to end-user service requests for office or desktop support providing Level 1 response

Respond to end user service requests per contracted and Ricoh guidelines on a first responder basis

Escalates unresolved issues to customer's office management or technical support team

Communicates status of service request to end-user

Assists with office management activities including office moves, conference room management, vendor administration

Operates customer provided electronic scheduling systems, travel systems, audio visual systems, voice and data systems and/or reporting systems

Operates customer asset management process for office and technology assets

Interact with customer vendors for office and technical services activities

Gather data and provide reports as requested by Ricoh and Statement of Work

Maintains up to date customer service request system

Maintains up to date site procedures guide pertaining to supported activities

Responds to incoming end-user service requests (i.e. telephone, voicemail, mail, SR ticket) in a timely, professional manner

Evaluates the caller's issue and then gives assistance utilizing the appropriate support information and documentation

Assumes full ownership of support requests. Escalates and follows up as needed to ensure resolution

Participates in monthly, quarterly, and annual customer reviews

Manage performance to agreed upon Service Level Agreement

Performs other duties as assigned

Qualification

MS Office SuiteTechnical degreeITIL CertificationMCTS CertificationCustomer relationshipCommunicationDetail orientedProblem solving

Required

Associates Degree or Certification in Technology or equivalent Technical degree (computer science, information systems, engineering) or equivalent experience in a related field required

Minimum of 1 year of related work experience including a demonstrated track record of success

Proficiency in MS Office Suite required

Capable of earning ITIL Certification