Alliance Credit Union · 1 day ago
Information Technology Support Specialist
Hazelwood, MO
Full-time
Onsite
New Grad, Entry Level
$22/hr - $25/hrAlliance Credit Union is a leader in the greater St. Louis area financial community, providing the best in service and rates to our members. They are seeking a detail-oriented and service-focused IT Support Specialist to support the daily operation, security, and reliability of their technology systems while serving as the first point of contact for IT support.
BankingFinancial ServicesNon Profit
Responsibilities
Provide first-line technical support by monitoring, responding to, resolving, or escalating IT support tickets within established service levels
Install, configure, upgrade, and maintain computer hardware, software, peripherals, and related equipment
Create, modify, and maintain employee network access and system permissions in accordance with security policies
Support core systems, telecommunications networks, phone systems, and PC connectivity
Maintain accurate documentation, databases, system libraries, and inventory of IT equipment and supplies
Assist with researching, planning, and implementing new technologies to improve operational efficiency and member access
Notify IT leadership of system issues, vulnerabilities, upgrades, or repair needs
Travel to Alliance Credit Union locations as needed and operate a credit union–owned or personal vehicle when required
Assist the AVP of IT with projects and other duties as assigned
Qualification
Required
Strong troubleshooting and problem-solving skills
Ability to manage multiple tasks and priorities in a fast-paced environment
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to work independently while collaborating effectively with a team
Basic knowledge of computer hardware, software, and network systems
Associate's degree or higher in a technology-related field or equivalent experience required
Integrity and reliability
A friendly, can-do attitude with a passion for helping others
Commitment to teamwork, professionalism, and continuous growth (always seeking opportunities to learn, improve, and embrace change)
Ability to stay calm and empathetic when resolving issues
Consistent attendance and a positive, proactive mindset
Ability to lift and move medium to heavy equipment
Willingness to obtain IT certifications if needed
Valid driver's license and ability to travel to all Alliance Credit Union locations
Commitment to maintaining confidentiality and information security
Preferred
Script writing experience
Benefits
Competitive pay and yearly merit increases
Full benefits package including medical (as low as $12/week), dental, and vision.
HRA & FSA
Employer paid life insurance and disability benefits (STD & LTD)
401K with an 8% employer match
11 paid Holidays
Generous PTO (starting at 15 days per year) and 2 service days per year.
An Employee Assistance Program (EAP)
Employee events, birthday celebrations, and much more!
Company
Alliance Credit Union
Alliance Credit Union is a community-based, not-for-profit financial cooperative that offers financial services.
Founded in 1948
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kenneth Bellamy
CFO
Company data provided by crunchbase