Apply on Employer Site

Quvia · 4 days ago

Technical Account Director

Miramar, FL

Full-time

Hybrid

Director/Executive

Quvia is the first AI-powered quality of experience management platform for connectivity in industries like aviation and cruise. The Technical Account Director will serve as a trusted advisor to customers in the Cruise & Ferry sectors, ensuring successful implementation and optimization of Quvia's products through expert guidance and problem-solving.

Computer Software

Responsibilities

Collaborate with the Quvia Support team to manage and resolve escalations, serving as a key liaison between Quvia, the customer, and service providers to ensure timely and effective issue resolution

Partner with the Quvia Product team to review and address customer feedback, feature requests, and product recommendations

Fulfill ad hoc operational reporting requests that fall outside the scope of the existing support team

Collaborate directly with customers' operational and revenue teams to resolve non-standard issues related to the Quvia Platform

Serve as the transition point from the Go-to-Market (GTM) team to Project Management for all contracted services, proof of concepts (POCs), and other ad hoc initiatives

Maintain regular engagement with customers to ensure satisfaction and strengthen long-term relationships

Qualification

Networking technologiesVSAT technologiesSoftware solutionsTechnical discussionsOperational role experienceCustomer engagementCommunication skillsProblem solving

Required

Solid understanding of networking and VSAT technologies to grasp the full scope of the Quvia solution and the satellite communications networks used by our target customers

Proven experience in selling, delivering, or supporting software solutions within a maritime environment

Ability to participate in early-stage technical discussions around solution design and implementation

Prior experience working in an operational role within a satellite communications service provider environment

Excellent communication skills to drive engagement, ensure successful onboarding, and support long-term customer success

Ability to travel domestically and internationally on a periodic basis, 1-2 times per quarter

Hold a valid US passport