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Salem Co-operative Bank · 5 days ago

Assistant Head Teller

Salem, NH

Full-time

Onsite

Entry, Mid Level

1+ years exp

Salem Co-operative Bank is a community-focused financial institution with a commitment to customer service and philanthropy. They are seeking an Assistant Head Teller to manage financial transactions, supervise tellers, and ensure compliance with bank policies while providing excellent customer service.

BankingFinancial Services

Responsibilities

Receive checks and cash for deposit, verify amounts, and examine checks for endorsement

Cash checks and pay out money after verification of payee’s identity and right to the cash, signature(s) and customer balance. Image/scan each transaction and ensure each transaction balances

Enter customer and Universal Banker transactions into the computer to accurately record transactions and issue computer generated receipts. Maintain cash count screens showing customer’s name and details of all cash transactions

Balance currency, coin and checks in cash drawer throughout the day and compare total amounts with data displayed on computer screen

Open and close the branch as scheduled

Assign duties for the Tellers to ensure the Teller line functions efficiently

Train, guide and advise Tellers concerning the Bank’s policies and procedures

Review daily CSI reports such as the branch balancing sheet, branch cash status, cash transfers, CTR summary report, detailed cash report, Reg CC hold reports, Teller override reports, bond redemption reports, and cash overs and shorts

Review the Tellers’ FinCEN Form 104 (CTR) for completion and accuracy

Ensure the proper supply of money for the Bank’s needs based on business demand; order, ship, and verify cash and coin shipments and ensure that branch cash levels are being met

Monitor, review and obey all security measures, including but not limited to, all clear signals and passwords

Maintain branch security and compliance, e.g., working vault cash level, Teller cash drawer levels and timely submission of FinCEN Form 104 (CTR)

Daily monitoring of BICR manual

Responsible for drive-up and copier equipment, calling for maintenance and service as needed

Ensure the Tellers are running work correctly through image scanners throughout the day as work is processed; make any needed corrections on scanned Teller work in a timely manner

Send foreign checks and mutilated money for collection to correspondent bank

Under dual control, audit Teller cash drawers monthly and whenever a Teller is absent; audit vault cash daily and ensure branch settlement

Process Teller Buys/Sells with the vault and monitor Buy/Sells transacted on the next day

Provide constructive feedback to staff regarding errors, overs and shorts and customer service issues

Responsible for all operational duties behind the Teller line, e.g., daily balancing for Tellers, vault, ATM, night drop deposits, and coin machine

Perform other duties as needed

Qualification

Banking experienceBanking regulationsCustomer service skillsLeadership abilityTeam building abilityGeneral knowledge of bank productsDetail-orientedCommunication skills