Technical Support Specialist - Onsite (Urgent Need) jobs in United States
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MillenniumSoft Inc ยท 5 hours ago

Technical Support Specialist - Onsite (Urgent Need)

positionSan Antonio, TX
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

MillenniumSoft Inc is seeking a Technical Support Specialist to provide field action remediation and support for electronic systems. The role involves deploying software and firmware, maintaining service documentation, and building effective relationships with customers and team members.

Staffing & Recruiting
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H1B Sponsor Likelynote

Responsibilities

Builds effective working relationships across functions and locations
Maintains a strong focus on delivering high quality work; holds self to high quality standards
Demonstrates adaptability for working in diverse environments; manage multiple tasks at a time and able to prioritize; work independently
Demonstrates awareness of one's own emotions and impact on others and works to adjust accordingly and maintain composure; self-awareness
Follows procedures and processes in an FDA regulated environment
May assist in developing processes and procedures to support functional department strategies; May help draft knowledge articles and job aids
Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non-value-added tasks; self-starter who is curious
Communicates effectively with customers; builds rapport and listens to needs and takes action to meet customer needs
Maintains reporting tools and metric tracking systems by continually updating data; detail and thorough follow-up
Seeks out initiatives and projects that will broaden experiences / skill set and support critical organization capabilities
Develops and updates process documentation
May assist to train peers

Qualification

Application/software packagingTroubleshooting electronic systemsWindows operating systemsCloud computingAnalytical skillsActive DirectorySQLRemote accessEnglish proficiencyGoal oriented

Required

Computer Science, Technology or Healthcare related or equivalent work experience
2-3 years proven applied experience
Goal and action oriented
Read, write, speak English language; English proficient
Strong analytical skills to troubleshoot problems using logical/analytical methods
Application/software packaging and deployment; desktop and system support services
Understanding and experience of various Windows operating systems and versions, Active Directory, domain security, 3/4/5), and Bomgar
Knowledge of cloud computing, SQL, AD, Windows-Unix/Linux, Remote access and SQL scripting
Minimum Education: HS Diploma

Preferred

Three to five years of service experience in the troubleshooting and repair of electronic systems, preferred

Company

MillenniumSoft Inc

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Hire us to hire for you Staffing is not a straightforward activity.
dateFounded in 1999
location
Fairfax, Virginia, US
people-size51-200 employees
web-link
http://www.gomillenniumsoft.com

H1B Sponsorship

MillenniumSoft Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2020 (3)

Funding

Current Stage
Growth Stage

Leadership Team

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Sailaja Mashetty
Partner - Customer Sucess
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Company data provided by crunchbase