Apply on Employer Site

Kaseware · 4 days ago

Client Account Lead (State of Texas)

Texas, United States

Full-time

Hybrid

Senior Level, Lead/Staff

$150K/yr - $160K/yr

8+ years exp

Kaseware is a rapidly growing start-up located in the Denver metro area, focused on building state-of-the-art software for law enforcement and corporate security customers. The Client Account Lead will manage the book of business for the State of Texas, driving new business, account management, and ensuring clients realize measurable value from Kaseware's platform.

Information ServicesInformation TechnologySaaSSharing EconomySoftware

No H1B

U.S. Citizen Only

Responsibilities

Drive New Business & Account Management: Manage a dedicated portfolio of Texas State Agency accounts while actively prospecting and closing net-new sales opportunities across the Texas government sector

Quota Ownership: Own and exceed assigned quota focused on a mix of new customer acquisition, retention, upsell, and expansion opportunities within existing Texas agencies

Platform Expertise: Become proficient in demonstrating the Kaseware platform to showcase value to prospective agencies and deepen feature adoption for existing clients

Strategic Account Planning: Develop multi-year account plans aligned with agency objectives, Texas state procurement cycles (e.g., DIR timelines), and Kaseware's regional growth strategy

Executive Engagement: Conduct Quarterly Business Reviews (QBRs) and executive meetings to communicate results, adoption metrics, and roadmap alignment to agency leadership across the state

Reporting: Report directly to the US Practice Lead, maintaining alignment on Texas State-specific account priorities

Expansion Strategy: Identify opportunities for account expansion through deeper platform utilization, new departmental cross-sells, and user adoption initiatives

Trusted Advisor: Act as a trusted advisor to agency executives and technical leads, aligning Kaseware's capabilities with state mission objectives and operational needs

Sales Hygiene: Maintain accurate sales forecasts and account health metrics in Salesforce, including new business pipeline, renewal status, and account risk indicators

Travel Requirements: Up to 50% travel (primarily within Texas)

Qualification

Public Safety ExperienceAccount ManagementGovernment ProcurementSaaS ExperienceEnglish LanguageCommunication SkillsPresentation SkillsOrganizational SkillsCross-functional Collaboration

Required

Bachelor's Degree (Required)

8-12 years of experience in Consulting, Public Safety, or Account Management, or Client Services, preferably within Federal, public safety, justice, or government technology environments

Proven track record of exceeding retention and upsell targets in enterprise or public-sector SaaS accounts

Strong understanding of Government procurement

Excellent communication and presentation skills with the ability to engage executive and technical stakeholders alike

Highly organized and capable of managing multiple complex accounts simultaneously

Experience working cross-functionally across Product, Support, and Program Delivery organizations

Languages: English