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Community Care Partners · 1 day ago

Client Services Specialist

San Antonio, TX

Full-time

Onsite

Mid Level

3+ years exp

Community Care Partners is dedicated to providing exceptional customer service in the healthcare sector, and they are seeking a Client Services Specialist to support their operations. The role involves managing prior authorizations, referrals, and medical records requests while ensuring effective communication and compliance with medical regulations.

Health CarePrimary and Urgent Care

Responsibilities

Ability to interact effectively, and in a supportive manner with persons of all backgrounds

Sustain excellent patient interactions using clear communication and problem-solving skills

Assess phone traffic for potential emergencies

Create documentation within medical regulation compliance to support communication between Central Services and individual clinic sites

Completes medical records requests, fax inbox, referrals, and prior authorizations

Communicate efficiently to sites and providers regarding needs of patients

Maintain confidentiality of sensitive patient information at all times

Answer the phone in a professional manner and follow procedures for routing calls

Participate in regular meetings with the Central Services Supervisor

Ability to handle assist in answering phone calls if necessary

Ability to simultaneously handle multiple software applications and multiple phone lines

Ability to adapt to feedback, drive performance to reach benchmark goals, and contributed to the growth and success of the Central Services department

Perform other duties as assigned