Charles Penzone, Inc. ยท 5 months ago
Customer Service Representative (Guest Experience Call Center)
Dublin, OH
Full-time
Onsite
New Grad, Entry LevelCharles Penzone, Inc. is a company focused on enhancing guest experiences through their salons and spas. The role of Guest Expert in the Call Center involves answering phone calls, booking appointments, and ensuring customer satisfaction while interacting with salon personnel.
BeautyCosmeticsService Industry
Responsibilities
Answering phone calls for all salon locations; booking, canceling + confirming appointments; directing guests to appropriate departments when needed; must be familiar with all salon services in order to answer questions from guests; filling out paperwork for gift certificates, standing appointments, packages, and bridal parties
Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner
Performing other duties as assigned
Qualification
Required
Position requires a self-motivated, detail-oriented and organized person
Candidate must possess superior customer service skills, and excellent verbal and written skills
Must have the ability to listen, be patient, troubleshoot issues, and be able to multitask, and work under pressure
Candidate must possess basic math skills and have working knowledge of computers
The successful candidate must be able to work a flexible schedule that includes evenings and weekends
Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center
Looking for fulltime with Saturday-Thursday availability - position is onsite at BASE ONE in Dublin, OH
Preferred
Previous customer service experience preferred
Benefits
$10 haircuts
$20 massage
40% off salon + spa products
Growth opportunity
Company
Charles Penzone, Inc.
Charles Penzone Inc. is the home office for The Charles Penzone Salons.
Founded in 1969
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase