Bella Mano Spa · 16 hours ago
Client Coordinator
Wakefield, MA
Part-time
Onsite
Entry Level
$18/hr - $20/hr
1+ years expBella Mano Spa & Salon is dedicated to elevating confidence and celebrating individuality through modern aesthetics and beauty treatments. The Client Coordinator plays a vital role in ensuring a seamless and welcoming experience for guests, overseeing client scheduling, front-desk operations, and supporting both clients and providers in a luxurious environment.
Health Wellness & Fitness
Hiring Manager
Anna Frongillo
Responsibilities
Client Scheduling & Front Desk Operations: Manage appointment scheduling, confirmations, check‑ins and check‑outs while ensuring accuracy and efficiency in the booking system
Client Experience: Greet clients warmly, answer questions about services and provide guidance to ensure a smooth and positive visit
Spa Maintenance: Maintain the welcoming and well‑organized spa atmosphere by tidying shared spaces, refreshing treatment rooms, restocking supplies and assisting with laundry to ensure a smooth, comfortable experience for guests and staff
Provider Support: Coordinate with technicians to ensure schedules run smoothly, treatment rooms are properly set up, and client needs are communicated clearly
Retail Support: Maintain product displays, assist clients with retail purchases and support inventory tracking
Administrative Tasks: Manage phone calls, texts, emails and client inquiries while maintaining accurate records and documentation
Policy & Procedure Adherence: Uphold spa protocols, privacy standards and safety guidelines to ensure a compliant and professional environment
Client Follow‑Up: Support post‑appointment communication, including follow‑up calls, texts, reminders and feedback collection to enhance client satisfaction and retention
Qualification
Required
1–3 years of experience in client service, hospitality, spa/medical office coordination or a related field
Strong communication and interpersonal skills with a warm, professional demeanor
Highly organized, detail‑oriented and able to multitask in a fast‑paced environment
Experience with scheduling systems, point‑of‑sale platforms and basic administrative tools
Ability to maintain a polished, clean and welcoming environment
A passion for aesthetics, wellness and delivering exceptional client care
Company
Bella Mano Spa
Bella Mano Spa offers clinical skincare treatments including microneedling, advanced chemical peels & HydraFacial to relaxing spa treatments which include lash & nail services.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase