ArchPoint Group · 1 month ago
Distribution Customer Service Representative I
Schertz, TX
Full-time
Onsite
Entry Level
$18/hr - $20/hr
1+ years expArchPoint Group is a leader in market infrastructure, providing strategy and supply chain management solutions. They are seeking a Distribution Customer Service Representative I to manage office operations and ensure efficient functioning of the distribution center, including handling customer inquiries and coordinating shipments.
AdvertisingConsultingInformation TechnologyMarketing
Responsibilities
Follows SOPs for office roles
Record keeping
Provides daily update on fire drill roll call
Functions as the backup Customer Service Representative for both inbound and outbound
Point of contact for scheduling of shipments, this includes:
Updating in-house tracker
Coordinating with the Leads on scheduling of shipments
Working with HQ’s Sourcing CSR on expedited orders
Ships of sample products
Handle customer inquiries and complaints
Coordinate drop off or pick up for sample orders by UPS, FEDEX, etc
Suggests procedural and policy changes to improve operational efficiency
Maintain supply list and order product as necessary
Helps with all employee engagement activities for the warehouse
Participates in the Product Quality Assurance Program
Maintains a clean and organized working environment for all employees in the office and office kitchen
Rearranges lobby display case to coordinate with specific customer visitors
Enters variances on containers into database (NetSuite)
Notates variances or issues with container on tracker
Reviews inventory reports in database (NetSuite)
Ships orders, including:
Distribute pending orders to Shipping Lead
Manage transfer orders between distribution centers
Other duties as assigned
Qualification
Required
Strong attention to detail and organizational skills
Adaptability in a dynamic environment
Excellent communication and problem-solving abilities
Effective time management
Familiarity with clerical responsibilities, basic accounting, human resources practices, data entry, and administrative management procedures
Proficiency in Microsoft Office Suite or similar software
Must possess mobility to work in a standard warehouse setting
Must be able to bend, stoop, kneel, reach, and climb to perform work
Must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds and heavier weights with the proper equipment
Preferred
High school diploma (preferred)
1-2 years of administrative experience
Benefits
Zero cost employee medical coverage with a zero deductible & copay plan
Company paid short-term disability.
Company paid $25,000 life insurance.
401K with 4% company match
Quarterly bonus program
Wellness Program with incentives
Three weeks of vacation, One-week personal leave & paid company holidays
On Demand Pay
Company
ArchPoint Group
ArchPoint Consulting is a company that provides marketing and business consulting services. It is a sub-organization of Acadian Crossing.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephen Peele Sr.
Co-founder and Strategic Consultant
Amy Ritchie
Partner
Recent News
Company data provided by crunchbase