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Athens Administrators · 1 day ago

Training & Development Specialist

California, United States

Full-time

Hybrid

Mid Level

$94K/yr - $132K/yr

3+ years exp

Athens Administrators is a dynamic leader in claims administration, fostering an engaging and supportive culture for professional growth. They are seeking a full-time Training & Development Specialist responsible for designing and facilitating learning programs that enhance employee capabilities and support claims excellence.

ComplianceFinancial ServicesInsuranceProperty Insurance

Growth Opportunities

Responsibilities

Partner closely with Athens leadership or their liaisons to thoroughly understand critical training needs and develop targeted curriculum that enhances organizational and claims-handling effectiveness

Deliver professional development programs such as: Communication & interpersonal effectiveness, Time management & prioritization, Emotional intelligence, Change management and adaptability, Customer service & professionalism, Feedback, coaching, and accountability fundamentals

Support organizational initiatives by partnering with leadership by reinforcing key messages, building employee capability, reinforce company culture, values, and leadership expectations

Facilitate instructor-led sessions, workshops, and blended learning experiences

Serve as a key advisor and subject matter expert to internal stakeholders, guiding best practices in training development, tools, and methodologies that address evolving needs

Design and implement innovative, interactive e-learning and blended learning solutions tailored to diverse learning preferences and strategic objectives

Apply instructional design models and adult learning principles to drive maximum knowledge retention and practical application

Collaborate with subject matter experts to conduct comprehensive training needs assessments, ensuring program relevance and effectiveness

Leverage advanced training methods and authoring tools (e.g., Articulate Storyline, Camtasia, Canva) to create multimedia-rich content that resonates with learners and enhances engagement

Lead the evaluation, selection, and ongoing management of external training vendors and consultants. Ensure they are aligned with organizational priorities and practices to ensure delivery of high-quality training

Develop, design, and maintain essential training resources, in collaboration with cross-functional teams, including: Comprehensive training modules, Strategic job aids and quick reference guides, Targeted quizzes and assessments, Instructional walkthroughs, Detailed instructor guides, participant workbooks, presentations, micro-learning videos & resources, and realistic performance simulations

Conduct foundational onboarding sessions that equip new claims team members with a robust understanding of critical claims processes, technology (claims system, Zoom, LMS, SharePoint), and claims industry regulations, setting them up for immediate and lasting success

Spearhead ongoing training initiatives to elevate the expertise of current team members, adapting to industry shifts and regulations in collaboration with Claims leadership

Coordinate webinars and training sessions with trusted vendors, keeping staff informed on regulatory updates and trends critical to their roles

Deliver expert-level training on the full claims-handling lifecycle, from investigation techniques and coverage analysis to resolution strategies, empowering team members to deliver exceptional results

Provide high-impact training on claims management software and technology tools, enabling the team to optimize workflows and drive operational excellence

Collaborate with auditors, supervisors, and executive leadership to assess team performance, identify skill gaps, and implement targeted training plans that foster continuous improvement

Evaluate the impact and success of training programs through strategic use of evaluations, surveys, performance metrics, and direct feedback

Continuously refine and enhance training content based on real-time performance data, ensuring that programs remain relevant, effective, engaging, and impactful

Manage the maintenance of precise, up-to-date training records, including attendance and completion metrics, ensuring compliance, and providing clear insights through the LMS or otherwise

Engage strategically with Claims, IT, Operations, and other departments to develop and deliver specialized training solutions that align with their unique needs and enhance overall performance, i.e., partnering on the Workers’ Compensation Trainee Program

Schedule training sessions, designing, and sending invitations and ensure attendance

Host Webinars

Provide materials to attendees

Manage the LMS with a focus on efficiency, including content management, user account maintenance, and system troubleshooting

Manage the implementation and maintenance of advanced features within the LMS

Ensure seamless integration of LMS with other operational systems

Ensure data accuracy, maintain robust training records that support compliance and offer insights into engagement and effectiveness

Generate and analyze insightful reports that capture training metrics, team engagement, and opportunities for growth

Serve as a critical support resource for LMS users, providing technical assistance and ensuring a seamless learning experience

Assign courses to new hires and existing associates as needed and ensure completion

Communicate new course offerings

Qualification

Instructional DesignE-Learning DevelopmentTraining Needs AssessmentMicrosoft365 ProficiencyClaims Handling ExperienceAnalytical SkillsCommunication SkillsProject ManagementTeam CollaborationTime Management

Required

BA/BS in Training & Development, Education, Human Resources, Organizational Development, or a related field or equivalent experience required

Minimum of 3-5 years of Training-related experience

Insurance/Claims/TPA experience required. Workers' Compensation claims preferred handling experience

Advanced proficiency in Microsoft365, including PowerPoint, SharePoint, and e-authoring tools such as Articulate suite, Canva, Camtasia, and LMS experience

Ability to quickly learn additional computer programs

Demonstrated soft skills in communication, facilitation, and project management

The drive and ability to act with urgency and understand the importance of meeting deadlines with regards to time-sensitive tasks is required and critical to the success of this role

Ability to effectively work individually or in a team environment

Ability to multi-task and handle multiple projects simultaneously

Must demonstrate accuracy and thoroughness in work product

Superior verbal and written communication skills with strong attention to detail

Excellent organizational skills and ability to multi-task

Ability to type quickly, accurately and for prolonged periods

Reasoning ability, including problem-solving and analytical skills, i.e., proven ability to research and analyze facts, identify issues, and make appropriate recommendations and solutions for resolution

Ability to be trustworthy, dependable, and team-oriented for fellow employees and the organization

Seeks to include innovative strategies and methods to provide a high level of commitment to service and results

Ability to demonstrate care and concern for fellow team members and clients in a professional and friendly manner

Acts with integrity in difficult or challenging situations and is a trustworthy, dependable contributor

Athens' operations involve handling confidential, proprietary, and highly sensitive information, such as health records, client financials, and other personal data. Therefore, maintaining honesty and integrity is essential for all roles within the company

Availability for extended and long-distance, overnight travel, when required