MedVet · 2 weeks ago
Sr. Help Desk Technician- Tier 2
Garden City, ID
Full-time
Hybrid
Mid, Senior Level
$22.75/hr - $30/hr
2+ years expMedVet is the largest family of emergency and specialty hospitals owned and led by veterinarians. The Senior Technician, Tier 2 is responsible for owning advanced technical issue resolution and ensuring accurate escalation to downstream IT teams, maintaining service delivery flow and caregiver trust.
Emergency MedicineHealth CareMedicalVeterinary
Responsibilities
Resolve complex technical issues escalated from Tier 1 in accordance with the MedVet IT Service Delivery System
Own assigned Tier 2 tickets end-to-end, maintaining accountability through closure or formal escalation
Perform advanced troubleshooting across systems, applications, and environments within Tier 2 scope
Validate escalation targets and ensure all required technical context is complete before transferring ownership to downstream teams
Communicate directly with Caregivers while owning tickets, providing clear status updates and expectations
Use defined ticket statuses accurately and consistently to reflect ownership and progress
Participate in shared on-call rotation as scheduled
Perform onsite support when issues cannot be resolved remotely, with Service Desk Manager awareness
Maintain accurate documentation of troubleshooting steps, resolutions, and escalation rationale
Qualification
Required
Minimum of 2 years of experience in a troubleshooting IT environment
Demonstrated experience resolving complex technical issues in an IT support environment
Strong analytical and troubleshooting skills with the ability to isolate root causes
Clear written and verbal communication skills, including technical documentation
Ability to manage multiple active tickets while maintaining ownership discipline
Experience working in multi-site or distributed environments preferred
Familiarity with structured service delivery or IT service management workflows
Experience-first role. A bachelor's degree or formal certifications may be beneficial but are not required. Equivalent professional experience demonstrating advanced technical support capability is acceptable
Preferred
Experience in the healthcare and/or veterinary industry
Benefits
Paid time off
Health insurance
Dental
Vision
401K
Company
MedVet
MedVet is a veterinary company that offers cardiology, critical care, and emergency medical services.
1001-5000 employees
H1B Sponsorship
MedVet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
$90.02MKey Investors
Leonard Green & PartnersOak Hill Advisors
2025-04-14Private Equity· $2.4M
2024-06-25Private Equity
2024-06-25Debt Financing
Leadership Team
ERIC R. SCHERTEL
Executive Chairman
Recent News
2025-12-08
MedVet Associates, Ltd.
2025-11-18
MedVet Associates, Ltd.
2025-11-03
Company data provided by crunchbase