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Tower Federal Credit Union · 13 hours ago

Collector II

Laurel, MD

Full-time

Onsite

Mid Level

$29.21/hr - $36.51/hr

Tower Federal Credit Union is seeking a Collector II who is responsible for managing delinquent, fraudulent, and credit card accounts to protect the organization's assets. The role involves contacting members, documenting collection activities, and ensuring compliance with regulatory policies while providing exceptional service to members.

Responsibilities

Responsible for supporting, demonstrating and promoting the Credit Union service culture

Provides exceptional service to all Tower Federal Credit Union members by demonstrating, following, and supporting the Inspired Financial Service promises and standards, along with the Credit Union Mission, Vision and Values

Responsible for the effective and professional performance of collections functions

Utilizes effective human relation skills and various forms of persuasion to present a positive image given the inherent negative situation

Answers questions and complaints relevant to Department functions

Determines reason(s) for delinquencies and works toward creating a permanent solutions

Minimizes losses by initiating early actions

Receives Delinquent reports from the computer system and verifies the status of the accounts

Contacts delinquent loan members to collect or make payment arrangements utilizing various collection methods

Evaluates loan and account contracts for Tower’s options, including the right of off-set and cross-collateralization

Follows-up on delinquent accounts by telephone, personal contact and/or written correspondence to secure a satisfactory explanation and/or resolution to the loan account status

Discusses possible payment options, informs members of potential legal actions and/or suggests financial counseling to arrive at suitable payment arrangements

Continues to collect until the account is resolved, charged off or referred to an attorney

Utilizes further appropriate collection methods if initial attempts do not secure required payment (include Accurint, skip tracing, Internet search, repossession of security, etc.)

Obtains member authorization for electronic payments or transfers

Coordinates repossession activities including but not limited to assignment and tracking

Monitors modifications to ensure payments and track expirations, and updates the system as needed

Provides financial counseling to members as needed

Performs collections efforts in accordance with Tower Federal Credit Union policies and procedures and ensures all actions are legally compliant

Codes accounts for bankruptcy, deceased, and legal when making recommendation

First payment defaults, including telephone calls, emails and identifying and correcting problems with automatic transfers, etc

Responsible for the efficient administration of collections activities

Document in Temenos collection system all collection efforts not limited to communication, attempted communication and actions taken, including telephone conversations, alternative financial arrangements and written correspondence (mail and/or email)

Updates member demographic information in Temenos and DNA (if needed)

Recommend members for hardship; process member hardship request

Sends Intent to repossess letters to delinquent auto loans, and cross collateralized accounts

Checks the collections email and voicemail box

First payment defaults, including telephone calls, emails and identifying and correcting problems with automatic transfers, etc

Assists with training and mentoring of co-workers

Completes a team training when requested by senior or management

Responsible for ensuring that professional business relations are established and maintained with members and external contacts

Required to maintain Tower Federal Credit Union professional reputation throughout the collections processes and while in contact with its members

Qualification

CollectionsRegulatory complianceFinancial counselingTemenos systemHuman relation skills

Required

Responsible for supporting, demonstrating and promoting the Credit Union service culture

Responsible for the effective and professional performance of collections functions

Utilizes effective human relation skills and various forms of persuasion to present a positive image given the inherent negative situation

Answers questions and complaints relevant to Department functions

Determines reason(s) for delinquencies and works toward creating a permanent solutions

Minimizes losses by initiating early actions

Receives Delinquent reports from the computer system and verifies the status of the accounts

Contacts delinquent loan members to collect or make payment arrangements utilizing various collection methods

Evaluates loan and account contracts for Tower's options, including the right of off-set and cross-collateralization

Follows-up on delinquent accounts by telephone, personal contact and/or written correspondence to secure a satisfactory explanation and/or resolution to the loan account status

Discusses possible payment options, informs members of potential legal actions and/or suggests financial counseling to arrive at suitable payment arrangements

Continues to collect until the account is resolved, charged off or referred to an attorney

Utilizes further appropriate collection methods if initial attempts do not secure required payment (include Accurint, skip tracing, Internet search, repossession of security, etc.)

Obtains member authorization for electronic payments or transfers

Coordinates repossession activities including but not limited to assignment and tracking

Monitors modifications to ensure payments and track expirations, and updates the system as needed

Provides financial counseling to members as needed

Performs collections efforts in accordance with Tower Federal Credit Union policies and procedures and ensures all actions are legally compliant

Codes accounts for bankruptcy, deceased, and legal when making recommendation

First payment defaults, including telephone calls, emails and identifying and correcting problems with automatic transfers, etc

Responsible for the efficient administration of collections activities

Updates member demographic information in Temenos and DNA (if needed)

Recommend members for hardship; process member hardship request

Sends Intent to repossess letters to delinquent auto loans, and cross collateralized accounts

Checks the collections email and voicemail box