Apply on Employer Site

Freedom Mortgage · 18 hours ago

Trainer, Corporate - Sales

Boca Raton, FL

Full-time

Onsite

Mid Level

3+ years exp

Freedom Mortgage is a company focused on providing mortgage solutions, and they are seeking a Corporate Trainer for their Sales team. This role involves training and coaching Call Center Loan Advisors to enhance their performance and ensure adherence to company standards.

Financial ServicesInsuranceMortgage

Responsibilities

Train Loan Advisors on Freedom Mortgage Corporation’s systems, processes and procedures, sales scripts, compliance requirements, and customer service skills

Manage Loan Advisors during the production phase of training, including the use of call scripts, sales skills, best practices to meet or exceed performance goals, and training reinforcement

Lead call reviews and coaching sessions

Analyze production reports that contain key performance indicators

Provide progress updates to sales leaders when transitioning Loan Advisors from training to the sales teams

Demonstrate a strong functional knowledge of all Call Center products and underwriting guidelines

Assist with development of training materials for coaching sessions and classroom presentations

Report to the Manager of Sales Development. Collaborate with team members to help execute the mission statement

Help execute Call Center initiatives and training pilots

Comply with all company policies and procedures

Maintain regular and punctual attendance

Qualification

Mortgage Sales ExperienceTraining ExperienceCustomer Service SkillsCall Center Products KnowledgeCoaching SkillsInitiativeGoal-oriented

Required

Initiative-taker, goal-oriented professional who is focused on providing the highest level of customer service

Ability to obtain state mortgage originator licenses through process of completing necessary

Min. 3 years Mortgage Sales Experience or related training experience

Associate or bachelor's degree from a college or university; and/or 3+ year related experience and/or training; or equivalent combination of education and experience