Intellia Therapeutics, Inc. · 7 hours ago
Associate Director, Patient Support Operations
Cambridge, MA
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$171K/yr - $210K/yr
7+ years expIntellia Therapeutics, Inc. is dedicated to developing curative genome editing treatments for severe diseases. The Associate Director, Patient Support Operations will be responsible for building and operationalizing patient support capabilities in preparation for commercialization, ensuring compliance and readiness across teams and vendors.
BiotechnologyGeneticsHealth CareMedicalTherapeutics
Responsibilities
Support the design and operationalization of Intellia’s Patient Support model from pre-launch through launch
Develop and maintain core operating artifacts, including workflows, standard operating procedures (SOPs), business rules, escalation pathways, and training materials
Manage day-to-day performance of Patient Support vendors, including hub and supporting technology partners
Oversee implementation, testing, reporting, and ongoing optimization of vendor-supported processes
Monitor performance against statements of work (SOWs), service level agreements (SLAs), timelines, and budgets
Partner with the Senior Director to support operational readiness of internal Patient- and health care provider-facing teams, including Nurse Case Managers
Ensure teams are equipped with clear guidance, job aids, and processes to support consistent and compliant engagement
Ensure Patient Support operations align with applicable legal, regulatory, pharmacovigilance, safety, and compliance requirements
Support audit readiness, documentation standards, and controlled change management in partnership with Legal, Medical, and Compliance stakeholders
Support development of operational metrics and reporting to monitor program performance, vendor execution, and emerging risks
Identify operational gaps or inefficiencies and drive continuous improvement initiatives
Serve as an operational liaison across Commercial Operations, Market Access, IT, Legal, Medical, and external partners
Prepare materials and updates for leadership discussions, business reviews, and working sessions
Qualification
Required
Working knowledge of US coverage and reimbursement dynamics across Commercial and Government plans, including manufacturer compliance considerations related to Patient Support programs
Knowledge of laws and requirements governing protection of personal data, including protected health information (PHI)
Proven ability to operate with autonomy in a fast-paced environment while coordinating effectively across a matrixed organization
Strong judgment, accountability, and prioritization skills, balancing near-term execution with longer term needs
Excellent written, verbal, and presentation skills, with the ability to translate complex operational and reimbursement topics into clear, actionable communications for varied audiences
Willingness to travel up to 20% annually for meetings, conferences, and business reviews
Bachelor's degree
7 years of experience in biotech or pharma, including 5+ years in Patient Support and/or reimbursement operations
Demonstrated experience building and operationalizing Patient Support capabilities, from initial design through launch readiness and early execution
Experience working in hybrid operating models that combine internal Patient-facing teams with external partners (e.g., hub services, specialty pharmacy, distribution, analytics/reporting vendors)
Experience reviewing and refining operating documentation and partner deliverables (e.g., business rules, SOWs, contracts) including performance metrics and service expectations
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Preferred
Advanced degree (e.g., MPH, MSW, MBA)
Rare disease, cell and gene therapy, or orphan experience
Benefits
Performance-based annual cash bonus
New hire equity grant
Eligibility to be considered for annual equity awards the value of which are determined annually at the Company’s discretion.
Company
Intellia Therapeutics, Inc.
Intellia Therapeutics is a leading genome editing company whose mission is to develop potentially curative gene editing treatments that can positively transform the lives of people living with severe and life-threatening diseases.
501-1000 employees
H1B Sponsorship
Intellia Therapeutics, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (38)
2023 (63)
2022 (46)
2021 (10)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$1.54BKey Investors
OrbiMed
2022-11-30Post Ipo Equity· $300M
2021-06-30Post Ipo Equity· $690M
2020-11-30Post Ipo Equity· $201M
Leadership Team
John Leonard
President and Chief Executive Officer, Member Board of Directors
Edward Dulac
Chief Financial Officer
Recent News
2025-12-29
EIN Presswire
2025-11-26
Company data provided by crunchbase