Exo ยท 4 days ago
Operational Support Manager
The Woodlands, TX
Full-time
Onsite
Mid, Senior Level
$120K/yr - $150K/yrExo is a company focused on operational efficiency, and they are seeking an Operational Support Manager to oversee and optimize operational support functions. This role involves managing a fleet of vehicles, leading a team of support staff, and ensuring smooth business operations across multiple facilities.
Energy ManagementInfrastructureManufacturing
Responsibilities
Lead and supervise a team of managers and operational support staff, providing guidance, training, and performance evaluations
Identify areas for operational improvement and develop strategies to enhance efficiency, productivity, and service quality
Monitor and manage operational processes to meet organizational objectives and service level targets
Ensure exceptional customer service is provided to both internal and external stakeholders
Oversee the organization's fleet of vehicles, including vans, trucks, or other specialized vehicles
Assist team with development and implementation of fleet management policies and procedures to ensure optimal vehicle utilization, maintenance, and safety
Oversee coordination of vehicle acquisition, disposal, and replacement strategies to meet operational requirements efficiently
Ensure all vehicle maintenance schedules are monitored and all vehicles are in compliance with safety and regulatory standards
Collaborate with drivers and other stakeholders to address any fleet-related issues promptly
Ensure their team is maintaining accurate inventory of all tools and equipment ensuring stock levels meet ongoing demands
Oversee the implementation of inventory control measures to present loss or theft, that tooling needs are identified based on project requirements and department requests and that tools are standardized across divisions ensuring they are fit for purpose and that tooling procurement activities are implemented and tracked
Create standard procedures for facilities across all locations
Ensure their teams are maintaining facilities, completing necessary repairs and standards of cleanliness are maintained
Oversee the coordination and scheduling of regular inspections and preventative maintenance
Assist planning and lead construction of new facilities both Hub and Spoke
Analyze operational data and fleet metrics to identify trends, assess performance, and make data-driven decisions
Prepare and present regular reports to management, highlighting key performance indicators related to operational support and fleet management
Participate in the development and management of budgets related to operational support and fleet management
Monitor fleet-related expenditures and identify cost-saving opportunities without compromising safety and service quality
Collaborate with vendors and suppliers to ensure seamless integration of services and monitor their performance
Negotiate contracts and service level agreements to achieve cost-effectiveness and high-quality services
Ensure compliance with company policies, industry regulations, and safety standards in all aspects of fleet operations
Implement and maintain procedures to ensure consistent service delivery and regulatory compliance
Coordinate and provide training programs for the operational support team and drivers to enhance their skills and knowledge
Ensure that the fleet staff receives appropriate safety and compliance training
Qualification
Required
Bachelor's degree in Business Administration, Operations Management, or a related field
Proven experience in operational support management of multiple facilities and fleet management
Strong leadership and team management skills with the ability to motivate and inspire a diverse workforce
Excellent problem-solving abilities and a track record of implementing process improvements
Analytical mindset with the capability to interpret data and make informed decisions
Outstanding communication and interpersonal skills to interact effectively with stakeholders at all levels
Knowledge of fleet management software and tools for efficient fleet tracking and maintenance
Understanding of transportation regulations, compliance, and best practices
Flexibility to adapt to changing business requirements and work schedules
Preferred
Advanced degrees or certifications in relevant disciplines are advantageous
Company
Exo
Exo specializes in infrastructure asset inspection, evaluation, remediation, and manufacturing support.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
NMS Capital
2020-07-14Private Equity
Leadership Team
Wesley J. Oliphant
Principal, Chief Technical Officer
Recent News
2023-08-21
2023-08-21
Company data provided by crunchbase