Luminary ยท 12 hours ago
IT Operations Specialist / Associate Systems Administrator
San Mateo, CA
Full-time
Onsite
Entry, Mid Level
2+ years expLuminary is a Series B company that helps engineering companies improve competitiveness through its Physics AI platform. The IT Operations Specialist will be the primary resource for end-user support and system administration, ensuring the reliability and efficiency of Luminary Cloud's corporate infrastructure.
Hospitality
Responsibilities
Own the complete provisioning and deprovisioning lifecycle for all employees, contractors, and vendors using our Identity Provider (IdP), Okta
Manage group and application-level access permissions within Okta, Google Workspace, and other SaaS tools, adhering strictly to security policies (Least Privilege)
Assist the Head of Security with regular access reviews and audit preparation
Serve as the primary administrator for Google Workspace (formerly G Suite), managing user accounts, licensing, security settings, group policies, and collaboration tools
Manage user access, configuration, and basic troubleshooting for key business applications and other departmental SaaS tools
Manager user access, configuration, and basic troubleshooting for video and telephony systems Google Voice, Zoom, Zoom Rooms, etc
Provide support for basic access and permission management within our cloud environment (e.g., managing IAM roles for internal users)
Provide friendly, efficient, and immediate technical support for all in-office and remote employees
Expertly configure, deploy, troubleshoot, and maintain hardware running macOS (primary platform), as well as limited Linux, Windows, and mobile devices
Manage the inventory, procurement, deployment, and repair of all company assets (laptops, monitors, peripherals)
Own and actively manage the internal IT knowledge base hosted in Notion, ensuring all onboarding guides, troubleshooting steps, and policy documents are current and comprehensive
Manage, maintain, and troubleshoot in-office networking equipment (Wi-Fi, printer setup, A/V) and remote connectivity issues
Qualification
Required
2+ years of hands-on experience in corporate IT support, help desk, or system administration
Demonstrable expertise in managing and troubleshooting macOS environments
Proven administration experience with a major Identity Provider (IdP); Okta experience is highly preferred
Strong administrative knowledge of Google Workspace (G Suite)
Administrative knowledge of JAMF, EDR, and other enterprise applications
Excellent written and verbal communication skills, with a focus on friendly, patient user service
Ability to work independently and manage a diverse ticket queue with immediate priority switching
Preferred
Experience with cloud platform administration (e.g., GCP, AWS, Azure)
Familiarity with user setup, permissions, and basic integrations
Experience administering a documentation platform like Notion, Confluence, or similar
Familiarity with endpoint management/MDM solutions (e.g., Jamf, Intune)
Company
Luminary
Luminary Travel creates bespoke, personalized travel experiences that reflect our clients' aspirations, desires, and values.
2-10 employees
H1B Sponsorship
Luminary has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Early StageLeadership Team
Eric Grayson
Founder and CEO
Jason Kringstein
Partner, Board Member
Company data provided by crunchbase