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Remx · 17 hours ago

Patient Services Representative

Louisville, TN

Full-time

Onsite

New Grad, Entry Level

$17.28/hr - $17.28/hr

0+ years exp

RemX is seeking a compassionate and detail-oriented Patient Services Representative to support patients and client hospitals by resolving complex billing and account concerns. In this role, you will serve as a key liaison between patients, hospital partners, internal service centers, and billing teams to ensure timely, accurate, and professional resolution of issues.

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Responsibilities

Research and resolve patient billing complaints and account concerns

Investigate and address hospital-related billing and charge inquiries

Review patient accounts and request medical records or charts as needed

Submit accounts to Coding for review and forward issues requiring clinical review

Apply account adjustments following appropriate review and approval

Communicate with collection agencies to resolve billing and reimbursement matters

Respond to inquiries from external agencies such as the Better Business Bureau and Consumer Affairs

Handle warm transfers from the National Patient Services Call Center

Process tasks, web inquiries, and incoming correspondence accurately and timely

Communicate findings and follow up on complaints with leadership

Perform additional duties as assigned

Qualification

Medical billing experienceIDX-BARSimilar systemsMicrosoft Office proficiencyCustomer service skillsProblem-solving abilitiesMultitasking abilityWritten communicationVerbal communication