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Cox Enterprises · 1 week ago

Client Solutions Retention Representative (Cox Business)

Foothill Ranch CA

Full-time

Hybrid

Mid, Senior Level

$20.87/hr - $31.35/hr

3+ years exp

Cox Communications is a leading company in the telecommunications sector, dedicated to creating meaningful connections. They are seeking a Client Solutions Retention Representative who will focus on building relationships with small-to-medium business customers, resolving issues, and driving revenue through tailored solutions and upsell opportunities.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers

Answering customer billing calls creating a best in class experience while assisting with billing related needs

Driving additional revenue with a focus on customer needs and exploring upsell opportunities

Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services

Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell

Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons

Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported

Working with sales support to find the best solutions and resolve installation or service challenges

Educating customers on how to maximize their Cox Business products and services, including features, billing and charges

Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies

Qualification

B2B sales experienceCustomer retentionProficiency with computersRevenue generationTechnical certificationEmpathetic listeningProblem solving

Required

5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor's degree in a related field

Proficiency with computers and common business software

Preferred

An associate degree or technical certification in a related discipline

B2B sales experience with a proven track record of meeting quotas

Background in revenue generation or customer retention roles

Experience in the communications industry or with a major communications equipment vendor

Benefits

Comprehensive healthcare benefits, with multiple options for individuals and families.

Generous 401(k) retirement plans with company match.

Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

Professional development and continuing education opportunities.

Access to financial wellness/planning resources.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.