Assistant Director Relationship Management jobs in United States
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The Hartford · 2 days ago

Assistant Director Relationship Management

positionBoston, MA
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$120K/yr - $180K/yr
date5+ years exp

The Hartford is a Fortune 500 leader in employee benefits, recognized for our customer-centric approach, innovative solutions, and collaborative culture. As Assistant Director of Relationship Management, you will lead a team of Relationship Managers serving National Accounts, driving strategy execution for client growth and ensuring superior customer experiences.

Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance

Responsibilities

Lead and coach a team of Relationship Managers, fostering engagement, professional growth, and an inclusive environment
Execute strategies that drive profitable growth, persistence, and exceptional customer experience across a portfolio of national accounts
Oversee renewal readiness, stewardship, and performance guarantee delivery, ensuring all client commitments are met on time
Orchestrate collaboration with underwriting, claims, billing, technology, and reporting teams to deliver integrated client solutions
Serve as the initial escalation point for complex client and broker issues and drive timely, effective resolution
Champion continuous improvement initiatives to enhance relationship management processes and best practices
Ensure market-facing activation plans are met, supporting ongoing customer and enrollment strategies
Track and report on team performance, upcoming renewals, escalated issues, and add-issue projections
Ensure all direct reports maintain required licenses for their territories and support ongoing professional development
Deliver clear leadership messaging, represent the field perspective to internal partners, and facilitate team huddles and 1:1s

Qualification

Financial acumenLeadership experienceEmployee benefits knowledgeEffective communicationCoaching abilitiesCustomer service commitmentConflict resolutionCritical thinkingCollaboration skills

Required

5+ years of experience in group benefits account management, claims, or underwriting (employee benefits industry preferred)
Strong financial acumen and understanding of employee benefits products and services
Demonstrated ability to build and maintain marketplace relationships
Effective communication skills with strength in writing, conflict resolution, and critical thinking
Proven coaching and feedback abilities
Experience collaborating across organizational lines to deliver results
Commitment to responsive customer service and continuous improvement
Willingness to travel within assigned territory and for select national events (up to 25%)
Required to hold or obtain licenses for all states with in-force cases for direct reports

Preferred

Prior leadership experience preferred

Benefits

Short-term or annual bonuses
Long-term incentives
On-the-spot recognition

Company

The Hartford

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The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds.
dateFounded in 1810
location
Hartford, Connecticut, USA
people-size10001+ employees
web-link
http://www.thehartford.com

Funding

Current Stage
Public Company
Total Funding
unknown
1995-12-15IPO

Leadership Team

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Christopher Swift
Chief Executive Officer
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Recent News

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