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OrthoAlliance · 5 days ago

CLINIC FRONT DESK

Mason, OH

Full-time

Onsite

New Grad, Entry Level

OrthoAlliance is a healthcare provider seeking a Clinic Front Desk professional at Mason High School. The role involves managing check-in and check-out functions, scheduling appointments, and handling medical records management.

Health CareMedicalPersonal Health

Responsibilities

Attend department, clinic or company meetings as required

Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns

Consistently work in a positive and cooperative manner with fellow staff members

Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary

Attend required annual in-service programs

Consistently demonstrate attention to detail in documentation, recording and patient information

Demonstrate knowledge and understanding of all company policies and procedures

Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor

Answers phones in three rings

Schedule appointments (new, follow-up, reschedule) per physician protocol

Obtain referring and/or ordering physician information, which is to include Rx

Interview patient obtaining data required for complete registration

Verify patient insurance coverage is current and correct at each visit and notify patients of amounts due

Review patient label and chart contents for completeness and accuracy

Accurately Scan insurance cards including front and back

Input patient information and register patient as needed

Complete all fields in information system required for scheduling

Collect co-pays, co-insurance and self pay amounts at time of service

Create patient charts

Bring patients back and prepare patients for exams, including appropriate attire

Pre-certify MRI scans

Communicate with MD’s, radiologists, and technologists

Fax requested information and final reports to various sources-ordering physician, billing department

Coding and charge entry of daily services

Reconcile encounter totals with daily procedure amount

Run daily procedure report, monthly reports

Review data for correctness

High level of detail and Multi-tasking required

Review MRI reports and file into chart

Resolve and respond to billing inquiries

Deposits

Filing

Stock front office supplies/order supplies

Saturday rotation required

Must travel to other locations as needed

Any other duties assigned by the manager

Qualification

Medical records managementAppointment schedulingInsurance verificationAttention to detailCommunication skills

Required

Must be High School graduate or GED equivalent

Must be friendly, courteous and have good communication skills when greeting patients

Previous experience working in a busy clinic or physician office is preferred

Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects

Must be able to climb, pull, push and kneel

Maximum unassisted lift = 25 lbs

Average lift less than 10 lbs