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Xnurta · 3 days ago

Director of Retail Media

Portland, OR

Full-time

Onsite

Director/Executive

10+ years exp

Xnurta, powered by SparkX, is an AI-powered ad management platform for brands, sellers, and agencies. The Director of Retail Media will lead the Retail Media division, overseeing the execution of advertising solutions for clients and ensuring high standards of service delivery while collaborating with cross-functional teams.

Advertising PlatformsArtificial Intelligence (AI)RetailRetail Technology

Responsibilities

Develop and execute a strategy for the Retail Media division that aligns with the company’s overall vision, focusing on client success, operational excellence, and continuous innovation in retail media advertising

Oversee the delivery of client services, ensuring that campaigns and solutions are optimized for performance, meet client goals, and adhere to high standards of quality and efficiency

Continuously evaluate and improve internal processes, workflows, and systems to drive operational efficiency, reduce costs, and enhance client satisfaction

Lead the team to deliver tailored retail media solutions for clients, ensuring that all retail media engagements are aligned with client objectives, timelines, and budgets

Lead, mentor, and manage a team of managed services professionals, including account managers, campaign managers, data analysts, and other support roles

Provide ongoing coaching, performance feedback, and career development opportunities to ensure the team’s growth and the development of industry-leading expertise

Oversee staffing needs, workload distribution, and resource allocation to ensure the team is adequately equipped to handle client demands while maintaining a high level of service

Establish and maintain strong relationships with key clients, including senior stakeholders, decision-makers, and partners, to ensure ongoing satisfaction and growth opportunities

Act as a trusted advisor to clients, helping them understand and leverage retail media advertising solutions that maximize their ROI and achieve their business objectives

Oversee and resolve any escalated client issues or challenges, ensuring timely resolution and maintaining high levels of client trust and satisfaction

Ensure regular and transparent communication with clients, providing detailed performance reports, insights, and recommendations for campaign optimization

Collaborate with the Sales and Account Management teams to understand client needs, craft solutions, and support the onboarding process for new clients

Work closely with Product and Data teams to develop and implement new capabilities, technologies, and strategies that enhance the managed services offering

Partner with Marketing to ensure managed services are effectively positioned in the market, and support marketing campaigns with insights and success stories

Implement best practices for campaign execution, budget management, and client onboarding to ensure consistent and efficient service delivery

Develop and manage budgets for the Retail Media division, tracking performance against financial goals and ensuring profitability

Define, monitor, and report on key performance indicators (KPIs) to assess the success of managed services, including client satisfaction, campaign performance, and operational efficiency

Stay abreast of industry trends, emerging technologies, and new approaches in retail media advertising, integrating these insights into the service offerings to keep the company at the forefront of the market

Foster a culture of continuous learning and improvement within the Retail Media team, ensuring the team stays ahead of trends and adopts best practices in retail media and managed services delivery

Qualification

Retail Media StrategyClient Relationship ManagementLeadership & Team ManagementAnalytical SkillsProject ManagementCommunication SkillsInnovation & Agility

Required

Bachelor's degree in Marketing, Advertising, Business, or a related field

10+ years of experience in managed services, digital marketing, or retail media advertising, with at least 5 years in a leadership role overseeing service delivery or operations

Proven experience managing cross-functional teams, driving customer success, and delivering complex solutions in a client-facing environment

Experience in retail media, digital advertising, e-commerce, or related fields is highly desirable

Strong leadership skills with experience managing diverse teams, fostering a collaborative environment, and developing talent

Exceptional ability to manage and build strong relationships with key clients, ensuring satisfaction and long-term partnerships

Highly organized with the ability to oversee multiple complex projects, ensuring timely delivery and high-quality results

Strong data analysis and problem-solving skills, with a track record of using data to inform decision-making and improve client outcomes

Excellent verbal and written communication skills, with the ability to present complex ideas and solutions clearly to both internal and external stakeholders

Ability to adapt quickly to changing client needs, market conditions, and emerging technologies, with a focus on continuous improvement