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First American · 17 hours ago

Inside Sales Representative

Encinitas, CA

Full-time

Onsite

Entry, Mid Level

$17.25/hr - $22.98/hr

2+ years exp

First American is a company that prioritizes its people, providing title insurance and settlement services for real estate transactions. The Inside Sales Representative will be responsible for selling products and services, managing customer relationships, and handling sales leads through various channels.

Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment

Responsibilities

Compiles lists of prospective customers for use as sales leads, based on information from ad inquiries, trade shows, direct mail responses, card deck leads, aged leads, bingos, dealer resellers, business directories, Internet Web sites, and other sources

Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services

Handles inbound sales lead calls to convert calls into sales

Overcomes technical and business objections of prospective customers

Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained

Coordinates customer training

Builds and maintains customer relationships

Prepares reports of business transactions

Enters new customer data and other sales data for current customers into computer database

Works with outside sales representatives to keep account activities and literature up to date

Investigates and resolves customer problems with deliveries

Qualification

Sales experienceCustomer relationship managementMicrosoft OfficeProblem-solvingCommunication skillsTeam collaborationTime management

Required

High School diploma or equivalent

2+ years sales experience

Knowledge of Microsoft Office applications

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of organization

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to apply concepts of basic algebra and geometry

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures

Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics

Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments

Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings

Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members

Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information

Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments