KeyBank · 17 hours ago
Lead Operations Analyst – Brokerage & Middle Office, Key Investment Services
Brooklyn, OH
Full-time
Hybrid
Mid, Senior Level
$57K/yr - $87K/yr
4+ years expKeyBank is seeking a Lead Operations Analyst for Key Investment Services. The role involves assisting with complex issues in brokerage operations, conducting reviews, collaborating on projects, and recommending process improvements.
Banking
Responsibilities
Resolve escalated issues and provide subject matter expertise (SME) for Key Investment Services Middle Office
Conduct daily review of new account openings, missing documentation, and TEFRA withholding
Assist with the maintenance of fund direct business
Prepare weekly and monthly CIU (Customer Identification Unit) recons
Review and approve work submitted by KIS Middle Office
Collaborate with other operational groups, compliance, and legal to complete projects, company initiatives, and regulatory/industry changes
Identify problems, offer process improvement solutions and document such solutions
Comply with regulatory requirements and risk guidelines
Take on assignments of a complex nature and make sound decisions with limited direction
Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice
Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key
Qualification
Required
Associate's or Bachelor's degree or equivalent work experience
4+ years of working experience in brokerage operations
Proficiency with MS Office programs
Adaptability: Ability to adjust quickly to changing priorities and handle challenging assignments effectively
Analysis: Skill in researching and resolving complex issues using logical and critical thinking
Communication: Capacity to clearly express ideas and information through verbal and written formats
Customer Service: Ability to build rapport and deliver positive experiences for clients and colleagues
Detail: Commitment to accuracy and thoroughness while maintaining focus on tasks
Integrity: Demonstrating accountability, ethical behavior, and professionalism in all actions
Leadership: Competence in guiding peers, training others, and influencing outcomes without formal authority
Learning: Ability to quickly understand detailed processes and work independently with minimal supervision
Organization: Proficiency in planning, prioritizing, and managing multiple tasks to meet deadlines
Problem-Solving: Skilled in identifying issues, evaluating options, and implementing effective solutions
Teamwork: Ability to foster collaboration and build strong working relationships with partners
Work-Ethic: Demonstrating self-motivation, drive, and commitment to achieving high performance standards
Preferred
Experience working in financial services operations, preferred
Working knowledge of NetX360 and familiarity with Pershing, preferred
Series 99, preferred
Company
KeyBank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
Holly Santoro
Executive Administrator to the Chairman & CEO
Recent News
2023-08-28
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