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Abbott · 4 hours ago

Specialist IT Systems Support

Illinois, United States

Full-time

Onsite

Mid, Senior Level

$61K/yr - $123K/yr

7+ years exp

Abbott is a global healthcare leader that helps people live more fully at all stages of life. They are seeking a Specialist IT Systems Support professional to deliver exceptional executive-level conferencing and collaboration support, ensuring seamless operation of advanced video conferencing technologies for senior leadership.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

H1B Sponsor Likely

Responsibilities

Deliver high-touch, white-glove support for executives and senior leadership

Provide Level 1 and Level 2 troubleshooting for conferencing and collaboration solutions

Manage setup and support of audio/visual and control systems for executive meetings and events

Ensure flawless operation of conference room technology during critical meetings

Utilize and troubleshoot collaboration tools such as Microsoft Teams, Cisco Webex, and Zoom

Collaborate on IT projects including video conferencing upgrades and AV solution implementations

Perform daily checks of executive conferencing spaces and report findings

Provide on-call and after-hours support as needed

Drive continuous improvement initiatives to enhance user experience and reduce resolution time

Qualification

Level 1/2 troubleshootingMicrosoft TeamsCisco WebexZoomConference room technologiesMonitoring toolsProfessional appearanceInterpersonal skillsCommunication skillsProblem-solving skills

Required

Minimum 7 years of experience in Level 1/2 troubleshooting, conferencing solutions, and desktop support

Hands-on experience with Microsoft Teams, Cisco Webex, Zoom, and conference room technologies

Familiarity with monitoring tools such as Control Hub, Vyopta, and Thousand Eyes

Strong interpersonal and communication skills with proven success in customer support roles

Professional appearance and executive-level presence

Preferred

Experience supporting Fortune 50 executives or similar high-profile environments

Continuous learning mindset and self-driven professional development

Strong problem-solving skills under pressure with attention to detail

Ability to manage changing priorities and multiple tasks effectively

Demonstrated professionalism, discretion, and confidentiality in all interactions

Benefits

Free medical coverage for employees via the Health Investment Plan (HIP) PPO

An excellent retirement savings plan with high employer contribution

Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

Company

Abbott

Glassdoor3.8

Abbott is a healthcare company that produces diagnostic kits, medical devices, nutritional products, and branded generic medicines.

Founded in 1888

Illinois City, Illinois, USA

10001+ employees

https://www.abbott.com

H1B Sponsorship

Abbott has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2021 (1)