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Volunteers of America Los Angeles · 4 hours ago

Data Systems Desk Support Coordinator

Los Angeles, CA

Full-time

Onsite

Senior Level

$27.77/hr - $29.24/hr

5+ years exp

Volunteers of America Los Angeles is a non-profit organization dedicated to serving people in need and strengthening communities. The Data Systems Desk Support Coordinator provides technical support for various software programs, manages service requests, and assists users with training opportunities.

Non ProfitSocial

Responsibilities

Responds to Data Systems Service Requests via telephone, e-mails, and service tickets for all software programs including EUNA, Unigrants Management System, 365 Microft System Tools set up, and ECCOVIA client track system as well as other identified systems as needed

Provides Data Systems Help Desk replies to questions / Service Requests accordingly and for complex issues, triages the call to appropriate Business Systems Analysts for resolution

Provide administrative services including creating accounts and changing passwords, troubleshooting issues, and triaging issues

After assessing the help desk calls, recommends training opportunities to support staff with learning and functioning in these systems

Communicate via emails, phone, and meeting; to assist users and relay project statuses

Prepare needed documents for Data Systems projects

Maintains Data Systems files and other related documents

Filing and assisting other CQI staff when required

Maintains Data Systems requests, coordinates with business data and systems analysts, to ensure service needs are met, After assessing the help desk calls, recommends training opportunities to support staff with learning and functioning in these systems

Maintains Data Systems accounts and password requests. Makes changes to system workflow when needed

Coordinates with programs to maintain and update staffing and related programs for Data Systems projects

Coordinates staff training and administrative events

Other duties as required and is subject to change at any time

Qualification

Data Systems SupportHelp Desk ExperienceEUNA SoftwareUnigrants Management SystemMicrosoft 365 ToolsECCOVIA Client TrackBilingual (English/Spanish)Communication SkillsTeam Collaboration

Required

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

Valid California driver license and access to dependable transportation with adequate insurance

Associate Degree in Business, Data, Technology, or Information Systems or Certificate in Administration

5 years of technology experience