Port Houston · 15 hours ago
IT Technical Support Analyst
Houston, TX
Full-time
Onsite
Entry, Mid Level
2+ years expPort Houston is committed to excellence and offers a diverse, inclusive work environment. The IT Technical Support Analyst is responsible for the effective provisioning, configuration, installation, operation, maintenance, and analysis of systems hardware and software, providing on-site and remote support to end-users while ensuring compliance with IT standards.
LogisticsMarine TransportationPorts and HarborsService IndustryTransportation
Responsibilities
Maintain applications and technical systems that support Port Houston business units
Reviews, analyzes, and evaluates operations of IT systems
Work closely with Human Resources to ensure all staff are onboarded and offboarded in a timely manner. Onsite and unsupervised on-call support, via a rotating team schedule, including after-hours and weekends. (Some requests might be outside of normal Port business operation hours.)
Provide end-user support, resolving technical issues and provides technical assistance for all operating systems and cross-functional teams as needed
Provide remote support through phone or end-user via phone or tools that provide remote connections
Set up new hires with equipment and appropriate access to the organization’s system
Perform computer upgrades, apply patches, and updates to end user systems following standard processes defined by the IT department
Assists with testing of new release of software, vendor modifications, upgrades and patches
Implement, install, configure, monitor, troubleshoot and evaluate existing and new operating systems
Confer with database programmers, analysts or other system administrators
Advise technicians who are involve in diagnosing and correcting systems related to failures and performing system management and determines logical solutions
Reviews records and reports of production, machine malfunctions and maintenance as well as organizational, procedural, and workflow plans and methods
Monitor IT ticketing system and provide trending and metric details to IT Management, utilizing Information Technology Information Library (ITIL) v3 and analysis skills
Ensure all systems hardware and software remain compliant with Port Houston information technology standards and related processes
Performing computer programming in support of service desk application, Microsoft or Linux Servers and smart phones and/or devices
Provide initial troubleshooting of network and wireless connectivity issues and resolve where possible
Support and maintain mobile devices used throughout the Port handhelds
Provide user administration in the Active Directory domain
Create new user accounts and provide email access
Maintain, move, delete, and modify all of these accounts and groups, as needed
Maintain an electronic and physical filing system of IT Access Forms for Auditing purposes
Serve the technical Point of Contact for Port Houston systems -related issues
Contribute to the on-the-job training and technical development of other Service Desk team members
Provide recommendations to IT Management for Port Houston end-user requests for purchase of systems hardware, software, and printing standards
Maintain status of inventory and input received items into Manage Engine Plus Inventory System
Assist the IT management in refining and documenting Port Houston IT Service Desk processes and procedures, gained through analysis of current and historical cases inside the system
Maintain applications and technical systems that support Port Houston terminals, including but not limited to gate operations, position deployment systems (PDS), Navis system and other applications/systems relative to Port Houston terminal services
Diagnose and troubleshoot all systems to support and keep lane gates open and operating for trucks to enter and leave Port terminals
Support Terminal Operations Systems (N4), Gate Operating Systems (GOS) and Position Detection Systems (Kalmar – PDS) unsupervised
Assist senior IT team members with projects as necessary
Act in accordance with Port Houston core values (respect, excellence, accountability, diligence, and you)
Perform other duties, including on-call as required
Qualification
Required
Associate's degree in computer science, Computer Engineering, Business Information Systems, or related major from a public or accredited private academic institution required
2+ years of related IT support experience required
Previous experience diagnosing and analyzing complex technical issues required
Advanced knowledge of File Server, Print Server, VMware, etc
Working knowledge to configure Cisco call systems
Knowledge of various workstations, laptops and printers
Knowledge of Microsoft Office Suite
Working knowledge of Active Directory
Knowledge of applicable industry tools
Customer service skills
Attention to details and effective organizational skills
Strong decision-making, problem-solving and analytical skills
Effective communication and interpersonal skills with all levels of employees, management, and customers
Creative problem-solving skills
Ability to work with a wide variety of user concerns
Ability to work with other IT staff members as a team
Ability to work with little supervision
Ability to administer and maintain accounts
Ability to configure and install operating systems
Ability to remove virus and spyware
Preferred
Bachelors from a 4-year degree public or accredited private academic institution a plus or ten years directly related work experience in the industry or similar field – preferred
Benefits
Competitive compensation
Comprehensive benefits
Company
Port Houston
Port Houston Provides Public Wharves And Terminals.
501-1000 employees
H1B Sponsorship
Port Houston has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$25MKey Investors
DOT Maritime Administration
2024-11-15Grant· $25M
Leadership Team
Tim Finley
Chief Financial Officer
Charles Thompson
Chief Information Officer
Recent News
2026-01-06
Company data provided by crunchbase