Arizona Public Service - APS · 13 hours ago
Customer Experience Business Operations Senior Analyst / Analyst
Phoenix, AZ
Full-time
Hybrid
Mid, Senior Level
4+ years expArizona Public Service (APS) is the largest energy provider in Arizona, dedicated to generating reliable and clean energy for millions. The Senior Business Operations Analyst role focuses on ensuring operational efficiency through analytical expertise, problem-solving, and collaboration across departments to enhance processes and support strategic initiatives.
Electrical DistributionEnergySustainability
Responsibilities
Coordinate and Support: Ensure the effective functioning of business unit operations and department systems
Analyze and Improve: Evaluate processes and data to identify opportunities, implement solutions, and measure results
Lead Projects: Drive cross-departmental initiatives focused on process and system enhancements
Develop Reports: Create and maintain accurate reports and dashboards to support decision-making
Enhance Security: Monitor for potential risks, ensure compliance with regulatory requirements, and maintain system integrity
Collaborate: Partner with teams across the organization to maximize efficiency through technology
Participates or leads projects to formulate and define business needs, system scope modifications, and objectives through research and fact finding combined with a good understanding of business functions, systems, and industry requirements
Researches, analyzes, and resolves routine to complex business/operational problems within the business units. Interfaces with IT, Systems Analysts, or vendors to resolve issues as necessary. Follows up to ensure timely resolution of problems and ensure customer satisfaction
Participates in or oversees analysis, planning, and implementation of enhancements to new and existing processes, which may include new systems and/or enhancements to existing systems. Ability to gather and write moderate requirements based on business needs with consideration of business goals and future needs
Provides input and gathers functional requirements, policy/procedure interpretation, and future business system needs. For smaller projects, may coordinate assigned phases of project planning and execution, including estimating resources and tasks, creating, managing and controlling project schedules and resources
Using quantitative metrics, analyze process designs, workflows, and suggests process improvement initiatives, which may include potential technology solutions to streamline, automate, and/or improve process efficiencies
With limited direction, coordinates and participates in the development of effective business cases using sound cost/benefit analysis. Keeps apprised of current and emerging trends for business unit
Provides operational support for business area and multiple systems including, but not limited to, researching and resolving system problems, gap analysis, training identification and delivery, and data integrity audits
Writes, maintains, and supports a variety of reports or queries utilizing appropriate reporting tools. Assists in the development of standard and complex reports for business unit. Assists in the development and maintenance of standardized business reporting protocol and ensures data integrity and consistency in all reporting aspects
May monitor and track business goals, activities, performance monitoring, and issues for an assigned unit(s) to keep management apprised of business unit activities
Actively shares knowledge of business/technical environment, priorities, and processes to less tenured personnel
Conducts research, performs data analysis, and reports findings through formal presentations
Participates in project assignments as a lead or a key member. Responsible for coordinating activities within the business areas. Direct areas of project responsibility to include needs analysis, scope definition, testing strategy, implementation, and user acceptance. May support application/system training to functional users
Maintains documentation of processes, guidelines, tools, procedures, and training aids required to support business unit
May participate in the planning, development, and administration of business unit's budget functions
Qualification
Required
BS/BA equivalency or an equivalent combination of four years relevant business work experience and relevant college coursework in business, information technology or a related area
An additional two (2) years of progressively responsible experience where general knowledge and understanding of business unit business systems, basic knowledge of database design, structure, functions and processes and experience with database tools is obtained
General understanding of business unit and operational knowledge including functions, procedures, processes, and computer systems
Ability to identify process improvement opportunities and tie functional needs to technology solutions
Some project/team experience and ability to prioritize work
Demonstrated analytical ability to review data, identify issues, and see relationships and patterns
Proficient in PC applications including advanced skill level in Microsoft Excel, Access, and Word
Basic knowledge of emerging practices and technologies used within the area
Demonstrated communication skills, both verbal and written
Good customer service, organizational, and analytical skills and demonstrated ability to manage customer expectations
Some knowledge of applicable federal and state laws, regulations, and standards impacting business unit business areas
An additional five (5) years of progressively responsible experience where strong understanding of business unit operations, business unit systems, database design, structure, functions and work processes and experience with database tools is obtained
Previous experience with the systems specific to the business area may also be required
Demonstrated knowledge of business processes and operational knowledge including functions, procedures, processes, and computer systems
Ability to identify process improvement opportunities, gaps, data analysis and recommended solutions which tie functional needs to technology solutions
Demonstrated project/team experience and ability to prioritize work
Ability to review data, see relationships and patterns, as well as possess strong analytical, communication, interpersonal and organizational skills
Experience in managing projects and identifying and resolving issues
Expertise in PC applications including advanced skill level in Microsoft Excel, Access, and Word
Requires proficient knowledge of emerging practices and technologies used within the business area
Knowledge of applicable federal and state laws, regulations, and standards impacting business areas
Demonstrated communication skills, both verbal and written
Preferred
Experience participating in projects and identifying and resolving issues
Company
Arizona Public Service - APS
APS is Arizona’s largest and longest serving electric utility, providing power for nearly 1.2 million customers in 11 of the state’s 15 counties.
5001-10000 employees
H1B Sponsorship
Arizona Public Service - APS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (1)
2023 (3)
2022 (3)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$1.95BKey Investors
US Department of Energy
2025-01-08Debt Financing· $1.81B
2024-10-18Grant· $70M
2009-09-16Grant· $70.5M
Leadership Team
Juli West
Vice President Supply Chain, CPO
Monica Whiting
VP, Customer Experience and Chief Customer Officer
Recent News
Enlight Renewable Energy Ltd.
2025-11-10
Energy-Storage.News
2025-11-08
2025-11-03
Company data provided by crunchbase